Experienced Customer Service Representative & German & English (Interim) - Join arenaflex's Dynamic Team

At arenaflex, we're on a mission to revolutionize the way people interact with special objects. As a one-of-a-kind marketplace for buying and selling unique items, we're constantly pushing the boundaries of innovation and customer experience. Our team is passionate about creating a platform where customers can find and purchase extraordinary objects with ease and confidence. We're seeking an experienced Customer Service Representative to join our dynamic team, providing exceptional support to our customers in both German and English. As a key member of our customer service department, you'll play a vital role in ensuring that our customers receive the highest level of service, resolving complex challenges and managing disputes in a timely and professional manner.

What does the role involve?

As a Customer Service Representative at arenaflex, you'll have the opportunity to engage and delight our diverse customer base by:

• Providing exceptional customer support via various channels, including chat, email, phone, and social media
• Resolving complex customer queries and disputes in a timely and professional manner
• Collaborating with our sales and expert teams to improve the overall customer experience
• Identifying and implementing process improvements to enhance customer satisfaction and loyalty
• Working closely with our customer service team to share knowledge and best practices

This is who you are

We're looking for a motivated and customer-focused individual who is passionate about providing exceptional support to our customers. You'll be a strong communicator with excellent written and verbal skills in both German and English. You'll also possess:

• Strong analytical and critical thinking skills
• Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
• Ability to quickly switch between various customer channels like phone and email communications
• Ability to positively interact with your team and other departments
• Availability to work 40 hours per week
• Willingness to commute to our Lisbon office and work in the office at least 2 days per week
• Flexibility with working at least 2 weekends a month and on some public holidays

Hear what our current CS Representative says about the role

"As a CS International Representative at arenaflex, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at arenaflex brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within arenaflex."

In return

We offer a competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also enjoy:

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
• A Work From Home Allowance to help with your monthly household bills
• Commuting between your home and our office is covered by arenaflex
• Amazing Office right in the centre of Lisbon

Why You'll Love Working with Us

At arenaflex, we're passionate about creating a culture of connection, where every team member feels valued and empowered. We're a diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all working together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every arenaflexian feel welcomed and empowered.

Create a Visible Impact

by working at scale in a global organisation that serves millions of customers across 80+ categories

Learn and Grow with Us

through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression

Celebrate Life's Moments

with us at arenaflex. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most arenaflexians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to arenaflex's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply to this job Apply for this job