Temporary Customer Service Professional I - Medicare at arenaflex
Job Title: Experienced Temporary Customer Service Representative - Medicare Benefits and Claims Support
Job Description:
About arenaflex
At arenaflex, we're dedicated to making healthcare easier and lives better. As a purpose-driven, award-winning organization, we're built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused healthcare. Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.Job Summary
We're seeking an experienced Temporary Customer Service Representative to join our team, providing exceptional support to our Medicare members. As a key member of our customer service team, you'll act as the bridge between arenaflex and our members, providing guidance and resources on benefits, claims, and eligibility. If you have a passion for serving others, learning new things, and thrive in a collaborative, caring environment, this role may be the perfect fit.Key Responsibilities
- Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
- Advocate for our members, tracking down answers to tricky questions and asking for support when needed.
- Roll up your sleeves and do the necessary research to find answers when you don't have them.
- Bring a positive and professional approach to providing every caller with accurate, compliant information.
- Tailor your communications to meet each caller's unique needs.
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing arenaflex's mission and values.
- Seek opportunities to collaborate and improve your skills through feedback and learning.
What You Bring to arenaflex
Qualifications
- High school diploma or equivalent.
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience.
- Proficient PC skills and an ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
Skills and Attributes
- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude in the face of challenges.
- Clear, concise, and empathetic demeanor while responding to inquiries and requests.
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
- Equally comfortable collaborating with a team and working independently.
- Ability to handle sensitive and confidential information with discretion.
- Preferred: knowledge of medical terminology and coding.
Work Environment
- May be required to work overtime.
- May be required to work outside normal hours.
- Required to have high-speed internet connection.
- Private, distraction-free workspace.