Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support Team

At arenaflex, we are committed to providing exceptional customer service to individuals affected by catastrophes. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will play a vital role in our disaster relief efforts, working closely with our clients to provide timely and compassionate support during their time of need. If you are a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this temporary, remote position.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. Our team is dedicated to delivering exceptional service, and we are proud to have been recognized as a Great Place to Work twice. We are seeking highly motivated and production-driven individuals to join our team as Claim Intake Specialists, working as needed in response to catastrophe relief efforts.

Job Summary

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will be responsible for providing positive customer service and technical expertise to clients affected by catastrophes. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. This is a temporary, remote position, contingent on catastrophe relief needs, with flexible scheduling to accommodate your availability.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however, strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated, energetic, and dedicated

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Benefits and Compensation

* Job Type: Temporary/Seasonal

• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you
• Opportunity for rehire during high-volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)

Why Join arenaflex?

* Opportunity to work with a leading provider of customer service and benefits compliance solutions

• Flexible scheduling to accommodate your availability
• Competitive pay and benefits
• Opportunity for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this temporary, remote position. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply Job! Apply to this Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job