Experienced Customer Service and Collections Representative – Optimizing Cash Flow and Delivering Exceptional Patient Experience

At arenaflex, we are committed to providing exceptional patient care and services while maintaining a strong focus on financial management and cash flow optimization. As an Experienced Customer Service and Collections Representative, you will play a vital role in ensuring that patients receive timely and effective communication regarding their account balances, while also working to resolve these balances in a fair and compassionate manner.

Job Summary:

We are seeking a highly skilled and empathetic Customer Service and Collections Representative to join our team at arenaflex. As a key member of our customer service and collections team, you will be responsible for managing patient accounts, negotiating payment arrangements, and providing exceptional customer service to patients and their families. If you have a passion for delivering outstanding customer service, a strong work ethic, and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Core Responsibilities and Essential Functions:

As a Customer Service and Collections Representative at arenaflex, your primary responsibilities will include:

• Managing patient accounts, including self-pay balances, and negotiating payment arrangements with patients and their families
• Validating the accuracy of patient account balances and determining the responsibility of patients and other parties
• Documenting negotiated payment commitments and queuing accounts for future follow-up
• Accepting payments via credit card, check, or cash
• Providing information and support to patients regarding the Financial Assistance Program, including mailing or directing patients to the online application
• Referencing calls to other entities handling arenaflex accounts, including bad debt agencies and other external partners
• Meeting productivity and quality expectations, as reviewed monthly with each representative
• Completing special projects as assigned, accurately and in a timely manner
• Providing high-quality service excellence in accomplishing goals and objectives
• Demonstrating proficiency in customer service, customer satisfaction, and service recovery situations
• Maintaining professional and congenial relationships with internal and external customers, including patients, physician office colleagues, and third-party payers
• Avoiding defensive behaviors and responding in a positive, reassuring manner to achieve desired results
• Respecting and maintaining the privacy of patients' protected health information, in compliance with HIPAA regulations and guidelines

Required Minimum Education and Experience:

* High School Diploma or General Education Development (GED) certificate

• Minimum 3 years of experience in a hospital, physician's office, or related healthcare office environment
• Minimum 2 years of experience in healthcare account management with customer service experience (preferred)

Required Minimum Skills:

* Basic knowledge of medical terminology

• Basic experience and knowledge of PC applications
• Detailed-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem-solving, analytical, and investigational skills
• Excellent internal/external customer service skills
• Excellent communication skills, including oral and written comprehension and expression
• Ability to:

+ Learn quickly and meet continuous timelines + Exhibit behaviors consistent with principles of excellent service + Demonstrate and maintain competency as required for the job title and the unit/area(s) of assignment + Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service and Collections Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, account management, and financial management
• Participate in educational updates and training programs to stay current with industry developments and best practices
• Collaborate with other departments and teams to achieve common goals and objectives
• Contribute to the development of new processes and procedures to improve patient care and services

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. As a Customer Service and Collections Representative, you will work in a supportive and collaborative environment that encourages open communication, creativity, and continuous improvement. Our team is committed to delivering exceptional patient care and services, while maintaining a strong focus on financial management and cash flow optimization.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to our mission of providing exceptional patient care and services while maintaining a strong focus on financial management and cash flow optimization.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex.

Contact Information:

For more information about this position or to apply, please contact our Human Resources department at [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex. Apply for this job