Experienced Customer Experience Specialist – Oasis 360 Suite of Products

Job Summary:

Join arenaflex, a leading gaming content creation company, as an Experienced Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences while building positive advocacy and value for the Oasis 360 suite of products. As a key member of our team, you will play a crucial role in driving product utilization, reinvestment, and improving overall customer loyalty and satisfaction.

About arenaflex:

arenaflex is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, arenaflex has three operating business units, spanning regulated land-based gaming, social casino, and regulated online real money. Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values:

* All about the Player

• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Job Responsibilities:

As an Experienced Customer Experience Specialist, you will be responsible for:

• Assisting with customer onboarding, product implementation, and training to ensure seamless adoption and utilization of the Oasis 360 suite of products.
• Serving as the primary point of contact for customers, providing regularly scheduled visits (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities.
• Monitoring and analyzing customer usage data to identify opportunities for improving product adoption and customer success.
• Providing product training and support to customers to ensure they are maximizing the value of our products.
• Collaborating with the sales team to manage customer relationships and expectations, as well as identify opportunities to drive customer expansion and retention.
• Managing customer accounts and ensuring accurate and up-to-date customer information in our system.
• Gathering customer feedback and communicating it to the product development team to inform product roadmaps and prioritize feature enhancements.
• Monitoring industry trends and best practices to inform customer success strategies and tactics.
• Working with the arenaflex Support Center on solutions as the subject matter expert.

Travel Expectations:

Up to 75% travel is required for this role, with the ability to travel with little or no notice. A valid passport is required, and travel to other countries for extended periods may be necessary.

Requirements:

* 2+ years of customer success experience in the gaming/gaming systems industry, with a strong ability to guide onboarding, training, and long-term client relationships.

• Excellent communication and interpersonal skills, capable of managing both virtual and in-person interactions.
• Strong technical aptitude, including the ability to understand and explain complex software systems (e.g., Oasis 360 suite).
• Analytical skills to monitor customer usage data and identify trends, opportunities, or areas of concern.
• Problem-solving mindset with the ability to work independently and resolve issues under minimal supervision.
• Collaboration skills to work cross-functionally with Sales, Product Management, and Support teams.
• Experience with CRM systems for managing accounts and maintaining accurate customer data.
• Ability to interpret customer feedback and translate it into actionable insights for product development.
• Industry awareness, with knowledge of gaming systems or a willingness to learn quickly.
• Flexibility and availability for travel up to 75%.
• Self-motivated and organized, with the ability to manage time effectively.

Preferred Qualifications:

* Experience working with the Oasis 360 suite of products or similar gaming systems.

• Knowledge of CRM systems and customer success strategies.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Benefits:

* Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

• Market-competitive salary, focusing near the median of our pay ranges.
• Opportunity to work with a leading gaming content creation company, with a strong focus on customer success and product innovation.
• Collaborative and dynamic work environment, with a team of over 8,500 people across the globe.
• Professional development opportunities, with a focus on career growth and advancement.

How to Apply:

If you are a motivated and experienced customer success professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for women, minorities, and individuals with disabilities.

Note:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Apply for this job