Experienced Customer Service Technician I – Fiber Optic Installation and Repair
Are you passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technology? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Technician I – Fiber Optic Installation and Repair. As a vital member of our team, you will play a critical role in revolutionizing how people connect and communicate, ensuring our customers enjoy the best possible internet experience.
About arenaflex
arenaflex is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S. We're committed to helping our customers Internet better every day, and we're looking for talented individuals like you to join our team. With a focus on innovation, customer satisfaction, and community engagement, arenaflex is the perfect place for those who share our passion for technology and customer service.
The Role
As an Experienced Customer Service Technician I – Fiber Optic Installation and Repair, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video. You will work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. Your expertise will be essential in providing technical support and recommendations to customers, ensuring they receive the best possible service.
Key Responsibilities:
* Install and repair residential and business communications services, including telephone, internet, and video
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs
- Recommend products and services that resolve customers' communications needs
- Work in both buried and aerial plant, requiring pole climbing and ladder skills
- Safely operate and maintain clean and organized company service vehicle
- Work in both inside and outside environments
- Complete necessary safety training and follow safety standards and regulations
- Report to the Manager of Local Operations
Do You Have?
* Basic technology and math skills
- Valid driver's license and safe driving record
- Ability to distinguish colors in use of color-coded cable
- Ability to use equipment with maximum load capacity of 275lbs
- Ability to lift up to 50lbs, capable of working aloft
- Ability to successfully complete required safety training
- Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours
- Ability to respond to after-hour callouts
- High School Degree or GED equivalent
Even Better:
* Customer service or sales experience
- Certifications or training directly related to the position
- Two-year technical degree in computers or electronics, or the equivalent in work experience
Qualifications – Minimum Requirements:
* Education: High School Diploma or equivalent
- Certification/License: Must maintain a valid driver's license and a safe driving record
- Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Physical Tasks:
* Standing Continuously: 67-100%
- Walking Continuously: 67 – 100%
- Sitting Occasionally: 0-33%
- Driving – Car: Occasionally: 0-33%
- Van: Continuously: 67-100%
- CMV: Occasionally: 0-33%
- Climbing: Continuously: 67-100%
- Bending: Continuously: 67-100%
- Crouching: Continuously: 67-100%
- Pushing-Pulling: Continuously: 67-100%
- Carrying: Continuously: 67-100%
- Reaching Above Head: Continuously: 67-100%
- Lifting-Lowering >1-15 lbs.: Continuously: 67-100%
- >15-30 lbs.: Continuously: 67-100%
- >30+ lbs.: Continuously: 67-100%
Audio Visual Needs:
* Hearing: Continuously: 67-100%
- Near Vision: Continuously: 67-100%
- Far Vision: Continuously: 67-100%
- Peripheral Vision: Continuously: 67-100%
- Depth Perception: Occasionally: 0-33%
- Color Discrimination: 34 – 66%
Exposures to:
* Cold: Frequently: 34-66%
- Heat: Frequently: 34-66%
- Dampness: Occasionally: 0-33%
- Heights: Occasionally: 0-33%
- Vibration: Occasionally: 0-33%
- Skin Irritants: Occasionally: 0-33%
- Lung Irritants: Dust: Occasionally: 0-33%
- Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment:
* Test Equipment
- Ladders
- Climbing Hooks
- Hand and Power Tools
- Van
Types of Driver’s License Required:
* Driver’s License
Our Benefits:
* Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- [Visit arenaflex benefits website](https://arenaflexbenefits.com)
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Notice to Non-U.S. Citizens:
arenaflex, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide arenaflex with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or arenaflex’s network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on arenaflex’s foreign personnel disclosure and approval requirements.
Ready to Join the arenaflex Team?
Apply now to become an Experienced Customer Service Technician I – Fiber Optic Installation and Repair at arenaflex. We look forward to welcoming you to our team! Apply for this job