Experienced Full Stack Technical Program Management Leader – Strategic Customer Engagement and Cloud Application Development
At arenaflex, we're shaping the future of customer engagement, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at arenaflex is in your hands.
Join the Team
We're looking for a seasoned Technical Program Management leader to drive our most strategic initiatives, starting with arenaflex's Customer Zero program. arenaflex's Customer Zero program is focused on embracing arenaflex's own platform to power our internal marketing, support, and operations use cases. arenaflex's TPM team reports into R&D Operations and consists of dedicated Technical Program Managers that serve highly integrated and cross-functional product and engineering organizations where you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.
About the Job
arenaflex is the world's leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. We're looking for a Sr. Director, Technical Program Management (IC) to drive our most strategic initiatives, starting with arenaflex's Customer Zero program. In this role, you'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
Responsibilities
In this role, you'll:
* Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and resource stewardship whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide
* Effectively drive alignment and focus cross functionally with internal stakeholders
* Lead a governance structure that drives effective executive decision-making. Ensure governance structure effectively exposes and mitigates dependencies
* Clearly communicate program goals and accomplishments with stakeholders to drive awareness and celebrate impact
* Seek out and identify change management opportunities that increase program velocity and which affect multiple teams. Apply governance over change management to ensure it's used effectively
* Define/manage a program portfolio solving problems that target high business impact for the organization and product area
* Ability to quickly develop an understanding of technical priorities and challenges
* Able to apply learnings from comparable technical initiatives to program management approach
* Use your influence and tact to drive team results and grow a coalition of partners
* Exchange detailed and complex technical information in a comprehensive manner with an array of program teams and stakeholders
* Partner with a variety of stakeholders in Product Management, Engineering, and Operations to get buy in and provide resourcing for critical programs and initiatives
Qualifications
arenaflex values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering arenaflex. We are always looking for people who will bring something new to the table!
Required
* Bachelor’s degree in Computer Science, a related field or equivalent practical experience
* 12+ years of experience managing technical projects in the software engineering domain
* 5 years of experience in leadership role(s) with/without direct reports
* Experience program managing comparable technical initiatives (i.e. cloud, SaaS, PaaS)
* Experience leading and managing the successful delivery of high impact and highly cross-functional programs
* Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
* Understand the complex relationship between the organization and its environment, identifies connections, adopts different perspectives and quickly responds to changing circumstances in a strategic way
* Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal
* Comfort with changing specifications or standards, and ability to create the conditions in which the team feels comfortable and capable of working through in response to ambiguity
* Outstanding written and verbal communication skills that drive executional impact at scale
* Excellent problem-solving, negotiation, and organizational skills
* Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements
Desired
* Master’s in computer science or engineering or a related field
* Experience in telephony, email, messaging, social media, or other electronic communications
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at arenaflex offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
* Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $184,500-$230,700.00
* Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300.00-$244,200.00
* Based in the San Francisco Bay area, California: $217,000.00-$271,300.00
This role may be eligible to participate in arenaflex's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications
Applications for this role are intended to be accepted until 8/1/25, but may change based on business needs.
Join Our Team
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call arenaflex Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, arenaflex participates in the E-Verify program in certain locations, as required by law.