Experienced Bilingual Banking Customer Support Specialist – Seasonal Project with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences and innovative banking solutions. As a leader in the financial services industry, we're seeking highly skilled and multilingual professionals to join our team as Banking Customer Support Specialists for a seasonal project. This is an exciting opportunity to contribute to a major platform rollout, provide real value to financial professionals, and grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a premier financial services company that's transforming the banking industry through modernized systems, dedicated support teams, and a strong focus on efficiency and client service. With a passion for innovation and a commitment to excellence, we're shaping the future of banking and customer experience. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact.
Project Overview
We're seeking multiple Banking Customer Support Specialists to join our team for a seasonal project launching in September. This temporary role will last for 4-6 weeks, with shifts available Monday through Friday between 8:00 AM – 6:00 PM PT. As a Banking Customer Support Specialist, you'll be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Your expertise and support will be crucial in ensuring a seamless experience for our users.
Key Responsibilities
As a Banking Customer Support Specialist, you'll be responsible for:
- Providing phone, chat, and email support for bank employees and clients during a platform transition
- Assisting users in understanding new banking systems and tools
- Training users on navigation, features, and functionality of the updated software
- Troubleshooting system issues, access concerns, and technical questions related to the new platform
- Clearly documenting user interactions, issues, and resolutions
- Participating in team training sessions and knowledge-sharing meetings
- Offering clear, concise support to users of varied technical skill levels
- Collaborating with internal teams to escalate and resolve more complex issues
Essential Qualifications
To be successful in this role, you'll need:
- Fluency in both Korean and English (verbal and written) required
- Strong computer skills (Windows, MS Office required; Mac experience is a plus)
- Prior experience in customer service or tech support
- Ability to translate technical terms into easy-to-understand language
- Friendly, patient, and solution-focused communication style
- Team player with a proactive and positive attitude
- Strong time management and multitasking abilities
- Comfortable with training users on new systems
Preferred Experience
While not required, we're looking for candidates with:
- 3–5 years in a technical support, training, or customer service role
- Experience working in a financial institution or banking environment
- Familiarity with system updates or platform transitions
- Leadership or mentorship experience is a plus
Why Join arenaflex?
As a Banking Customer Support Specialist at arenaflex, you'll enjoy:
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative team environment with a focus on innovation and excellence
How to Apply
If you're a motivated and customer-focused professional with a passion for banking and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Contact Information
Donovan Aranda Division Manager 562-378-0027 [email protected] Apply Job! Apply to this Job Apply for this job