Experienced Revenue Enablement Specialist - Customer Support Trainer
At arenaflex, we're revolutionizing the way local businesses succeed online. As a Revenue Enablement Specialist - Customer Support Trainer, you'll play a pivotal role in empowering our customer support team to deliver world-class experiences that drive revenue growth and customer satisfaction. If you're passionate about designing and delivering science-based curriculum and learning experiences, we want to hear from you.
About arenaflex
arenaflex is the all-in-one platform that restaurants use to succeed online. Our tools help restaurant owners build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. Think of us as Shopify meets HubSpot, but specifically for restaurants. We're on a mission to help independent restaurants succeed online and eventually scale our solution to every other local business type.
Our Vision
Our vision is to build the technology that tens of millions of local business owners need to succeed in the digital age. We're starting by helping independent restaurants succeed online, but we know that all local service-based businesses are struggling with the same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. We're committed to changing this narrative and empowering local businesses to thrive.
Our Team
We've assembled a team of top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We're scaling even faster in 2025 to keep pace with our customer growth. Our team is passionate about innovation, customer success, and making a meaningful impact.
Our Traction
In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. More importantly, we've helped thousands of restaurant owners save their businesses - and not only survive, but thrive. Our traction is a testament to our commitment to customer success and our ability to deliver innovative solutions.
Where We Work
arenaflex is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles, we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.
Why We're Looking for You
We're looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate our ability to service our customers and deliver a world-class experience. As a Revenue Enablement Specialist - Customer Support Trainer, you'll work directly with our Enablement, Support Leadership, and Product Leadership Teams to create and deliver world-class customer support learning experiences. Your expertise in technical writing, adult learning best practices, and training initiatives will be instrumental in driving and elevating the end-to-end learning and upskilling experience for our customer support team.
The Impact You Will Have
As a Revenue Enablement Specialist - Customer Support Trainer, you'll have a significant impact on our business. Your responsibilities will include:
- Driving and elevating the end-to-end learning and upskilling experience for our customer support team, aligning it to a unified proficiency matrix that proves job and situation readiness
- Applying technical writing and adult learning best practices to every interaction and asset, from simple help centre articles to live classroom instruction and on-demand e-learning delivered through our LMS
- Executing on training initiatives set forth by our Enablement Learning Experience manager and Support leadership, drawing from our Customer-facing help centre in SFDC and our internal knowledge base, Guru
- Helping Support leadership manage and deliver individual development plans and a world-class skill and knowledge acquisition program
What We're Looking for
We're looking for a candidate with the following qualifications and experience:
- 4+ years in a high-paced Customer Support Call Centre Environment
- 2+ years in a training, coaching, or leadership role
- Expertise in technical writing in English, and Spanish language fluency
- Proven track record in facilitating engaging in-person learning and coaching sessions
- Experience building on-demand learning content
Pay and Benefits
The estimated base salary range for this role is $30-32k USD (Mexico conversion). Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
Why Join arenaflex?
At arenaflex, we're passionate about innovation, customer success, and making a meaningful impact. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you're looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply.
How to Apply
If you're ready to join a team that's revolutionizing the way local businesses succeed online, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job