Experienced Full Stack Customer Success Manager – EMEA Enterprise Relations

At arenaflex, we're revolutionizing the way organizations invest in climate action by providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to incentivize investment in real climate solutions, and we're looking for a seasoned Customer Success Manager to join our team in EMEA.

About arenaflex

arenaflex is a rapidly growing startup with a team of leading minds in climate change, including scientists, policy experts, finance specialists, and carbon market experts. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. With offices in London, New York, Belgrade, and Singapore, and over $96 million in funding from leading investors, we're poised to make a significant impact in the fight against climate change.

What will I be doing?

As a Lead Customer Success Manager in EMEA, you'll be responsible for owning and maintaining meaningful, strategic enterprise relationships in the region. You'll work closely with other members of the commercial team to build trusted, long-term ties with key accounts from day one. Your primary focus will be on advising customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers, and ensuring we track and deliver value to ultimately renew the product and services revenue on healthy commercial terms.

Key Responsibilities:

* Work hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day one.

• Own and maintain relationships with assigned accounts, playing an integral role in our ongoing client engagement, managing everything from onboarding to renewal conversations.
• Act as a product ambassador, overseeing the adoption and regular usage of arenaflex's evolving products and services into large Enterprise customers.
• Advise customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers.
• Ensure we track and deliver value and ultimately renew the product and services revenue on healthy commercial terms.

We're looking for someone who:

* Has a minimum of 5 years of experience in EMEA, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.

• Cares deeply about the climate and ecosystems of the earth.
• Is fully fluent in English, with additional European language skills a plus.
• Is a self-starter who enjoys learning and thrives in constantly evolving environments, ideally with early-stage startup experience.
• Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives.
• The experience may have been gained in: Consulting / Advisory, Customer Success, or Account Management.
• Is open to occasional business travel in the region.
• Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale.

Additional Information

We're looking for someone highly ambitious, motivated, and eager to propel their career forward. We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Benefits

* Equity in a rapidly growing startup.

• Private Health Insurance and Life Assurance.
• Unlimited annual leave.
• Enhanced parental leave.
• Access to Mental Health support via Spill.
• Office bar tab once a month.
• Weekly drinks in the office.
• Catered lunch once a month in office.
• Monthly Deliveroo/equivalent allowance once a month.

Location

London, Old Street. We foster hybrid working and require you to physically attend all 1-2-1, retros, and divisional meetings in person.

Our Values

*

Own it:

We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.

Stay curious:

We keep our focus on the long-term, even if that means short-term challenges.

Do what’s right - even when it’s hard:

We take a growth mindset to our work, our customers, our market, and the opportunities ahead of us.

Collaborate and challenge with empathy:

Our teams deliver through active collaboration. We invest in each other's success and make the company stronger in the long-run.

Empower Customers:

Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact.

What if you’re a partial fit?

We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Equal employment opportunity

arenaflex is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about climate action and want to join a team that's making a real difference, apply now to become our Lead Customer Success Manager in EMEA. Apply for this job