Experienced Customer Success Manager – Restaurant Industry Expertise

At arenaflex, we're revolutionizing the restaurant industry with our cutting-edge, cloud-based platform that streamlines accounting and back-office operations. Our mission is to empower restaurateurs to achieve unparalleled success, and we're looking for a seasoned Customer Success Manager to join our team. As a key player in our customer success department, you'll be responsible for developing lasting relationships with our clients, ensuring their adoption and retention of our software, and driving growth through proactive and reactive customer outreach. About arenaflex arenaflex is a SaaS company that's disrupting the status quo in the restaurant industry. Our culture is built on empowering our team members to deliver exceptional results while continuously learning and growing. We're committed to being the best in class, and we want that for you too! Our team is passionate about providing a unique, centralized solution for accounting and back-office operations that sets our customers up for success. Job Summary As an Experienced Customer Success Manager, you'll be the primary point of contact for our customers, working closely with them to understand their needs, challenges, and goals. You'll develop and execute customized success plans, provide product training and support, and drive customer adoption and retention. Your expertise in the restaurant industry and our software will enable you to identify opportunities for growth and improvement, ensuring our customers achieve maximum lifetime value. Key Responsibilities * Develop long-term relationships with customers, leading to high retention and customer satisfaction * Ensure customers are successful with the product following the launch date * Manage customer experience and set expectations * Track and drive customer health and Net Promoter Scores * Create playbooks and present calls to action * Responsible for reaching assigned targets for customer KPIs * Continuously improve customer experience by proposing new processes and concepts * Participate in user groups and client-facing webinars * Handle product or full software attrition to identify save opportunities * Identify and pass leads to our Sales Growth team * Other duties as assigned What You'll Need to Be Successful in This Role * Previous experience with arenaflex platform * 3 to 5 years of experience in accounting and/or restaurants * 5 plus years of experience in a customer-facing role * Ability to travel 10% * Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint * Collaborative and flexible working style * Ability to teach and coach effectively * Efficient and timely with deadlines and deliverables * Strong organization and time-management skills * Ability to work independently without supervision * Strong technical aptitude with experience communicating across multiple platforms Preferred Qualifications * Previous Gainsight experience or other customer success management platform preferred * Previous project management software experience preferred arenaflex Team Member Benefits & Compensation * This position has a salary range of $70,000-$98,500. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. arenaflex focuses on equitable pay for our team and aims for transparency with our pay practices. * Comprehensive medical benefits, 100% paid for employee * 401k + matching * Equity Option Grant * Unlimited PTO + Company holidays * Wellness initiatives Additional Information arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that fosters growth, learning, and success for all our team members. If you're a seasoned customer success professional with a passion for the restaurant industry, we want to hear from you! Apply now to join our team and be part of our mission to revolutionize the restaurant industry. ```html

Join arenaflex Today!

Ready to take your customer success skills to the next level? Apply now to become an Experienced Customer Success Manager at arenaflex. We can't wait to hear from you!

Apply to this Job ``` Apply for this job