Experienced Customer Success Manager – Automotive Vertical at arenaflex

Join arenaflex, a leading innovator in the automotive technology space, as we continue to revolutionize the way dealerships interact with customers. As a key member of our growing Auto vertical team, you'll play a pivotal role in driving customer satisfaction, adoption, and retention across a portfolio of mid-sized automotive customers. If you're passionate about delivering exceptional customer experiences and have a deep understanding of the automotive industry, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge technology company that's changing the face of the automotive industry. With a focus on innovation and customer-centricity, we're dedicated to helping dealerships succeed in an ever-evolving market. Our team is passionate about delivering exceptional results and making a meaningful impact on our customers' businesses. As a Customer Success Manager on our Auto vertical team, you'll be part of a dynamic and supportive environment that's committed to excellence.

Key Responsibilities

As a Customer Success Manager, you'll be responsible for building trusted relationships with mid-market automotive customers and dealership decision-makers. Your primary objectives will be to drive onboarding, training, and strategic check-ins that focus on practical outcomes and ROI. You'll also support customers in leveraging AI-powered lead handling and marketing automation tools, act quickly and independently to resolve issues, and monitor customer health to identify risks or upsell opportunities proactively. Some of your key responsibilities will include:

• Building trusted relationships with mid-market automotive customers and dealership decision-makers
• Driving onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI
• Supporting customers in leveraging AI-powered lead handling and marketing automation tools
• Acting quickly and independently to resolve issues—bringing in internal resources as needed
• Monitoring customer health and identifying risks or upsell opportunities proactively
• Coordinating success planning, business reviews, and renewal processes for assigned accounts
• Contributing to the playbook for growing the Auto vertical, sharing trends and customer insights internally

Requirements

To succeed in this role, you'll need to possess a unique blend of skills, experience, and passion. Here are some of the key requirements:

• 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech
• Direct dealership experience or strong familiarity with retail dealership operations (required)
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms
• Proven ability to manage accounts independently and proactively solve customer challenges
• Excellent verbal/written communication and relationship-building skills
• Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus
• Strong organizational skills in a fast-paced, constantly evolving environment
• Bachelor’s degree or equivalent experience
• Ability to travel periodically based on customer and business needs

Skills and Competencies

To excel in this role, you'll need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills
• Ability to build trust and rapport with customers and stakeholders
• Proven problem-solving and analytical skills
• Experience with SaaS tools and automotive CRMs
• Familiarity with digital marketing platforms and AI-powered lead handling tools
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Tech-savvy with comfort navigating multiple tools and platforms

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to a range of learning and development opportunities, including:

• Regular training and coaching sessions
• Access to industry-leading tools and technologies
• Opportunities to work with a diverse range of customers and stakeholders
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package that includes health, dental, and vision benefits, flex time PTO, 401k, and equity

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that's committed to excellence. Our team is passionate about delivering exceptional results and making a meaningful impact on our customers' businesses. We're a company that values innovation, customer-centricity, and collaboration, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

As a Customer Success Manager at arenaflex, you can expect a competitive compensation package that includes:

• Base pay ranging from $85,000 - $100,000 per year
• 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year
• Comprehensive health, dental, and vision benefits
• Flex time PTO
• 401k
• Equity
• Opportunities for career growth and development

Conclusion

If you're passionate about delivering exceptional customer experiences and have a deep understanding of the automotive industry, we want to hear from you. As a Customer Success Manager at arenaflex, you'll have the opportunity to work with a diverse range of customers and stakeholders, drive business growth and adoption, and make a meaningful impact on our customers' businesses. Apply now to join our dynamic and supportive team and take the first step towards a rewarding and challenging career. Apply for this job