Experienced Team Lead, Customer Success – Unlock Global Opportunity at arenaflex
At arenaflex, we're revolutionizing the way businesses operate globally. As a rapidly growing all-in-one payroll and HR platform, we're committed to unlocking global opportunity for every person, team, and business. Our vision is to empower companies to scale smarter, faster, and more compliantly, while providing a seamless experience for their employees. We're seeking an experienced Team Lead, Customer Success to join our dynamic team and drive meaningful impact in the lives of our customers.
About arenaflex
arenaflex is the leading platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in 100+ countries. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why Join arenaflex?
As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
Your Experience at arenaflex
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Job Summary
As the Team Lead, Customer Success, you'll be the face and voice of arenaflex for our clients, both internally and externally. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex.
Responsibilities
* Manage a growing team of Customer Success Managers for arenaflex IT; recruit, hire, and train new team members.
- Serve as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes.
- Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
- Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
- Proactively surface opportunities to improve the team’s operational efficiency and the customer experience.
Qualifications
* Proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role.
- Driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting.
- Data-oriented.
- Experience working with clients and team members from multiple countries and across multiple time zones, preferred.
- Experience working on a remote team, preferred.
- Experience working at a high growth start-up or scale up, preferred.
- Fintech or HRtech experience, preferred.
- Multilingual, preferred.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
Diversity, Equity, and Inclusion
At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're a passionate business builder at heart, with a proven track record of driving real impact across a business, we want to hear from you. Apply now to join our dynamic team and be part of the arenaflex success story.
Note:
arenaflex uses Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. For more information about our data protection practices, please visit our Privacy Policy. Apply for this job