Experienced Customer Success Manager – Enterprise Video Solutions

At arenaflex, we're revolutionizing the way teams create, share, and collaborate on video content. As a Customer Success Manager, you'll play a critical role in driving customer value realization, project managing pilots, developing and implementing impactful training, and continuously iterating and improving processes and deliverables based on data and feedback.

About arenaflex

arenaflex is a cutting-edge video creation platform that empowers teams to create stunning, AI-powered videos without requiring extensive design or technical expertise. Our mission is to make video creation accessible to every workplace, and we're committed to delivering an exceptional customer experience that sets us apart from the competition.

Why Join arenaflex?

We're a tight-knit, zero-ego team that moves fast and loves what we do. At arenaflex, you'll have the chance to:

• Shape the future of video tools for work
• Work with world-class engineers, designers, and creatives
• Join a company that believes fun is a competitive advantage

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for facilitating pilots, implementing training, supporting customer change management, increasing usage, and expanding reach within current customers. You'll work directly with the Head of Customer Success and another Customer Success Manager as a critical member of the go-to-market team.

Key Responsibilities:

* Own the customer journey from the start of the paid pilot through onboarding, expansion, and renewal

• Act as a strategic bridge between the design team and customers, ensuring seamless communication and alignment for successful technical system implementation
• Develop tailored playbooks for each customer, outlining success metrics, key goals, and actionable plans to drive long-term adoption and impact
• Drive adoption through both top-down and bottom-up engagement strategies, ensuring alignment across leadership and end users to maximize platform usage and value
• Partner closely with Account Executives to identify and support expansion opportunities
• Deliver effective and engaging trainings to help get users up and running on arenaflex no matter their previous experience with video content creation
• Elevate the voice of the customer to product, helping inform future product development
• Identify additional teams within partner companies and pursue expansion of arenaflex into those teams
• Answer customer support questions and pursue resolution of issues
• Track, highlight, and celebrate wins alongside your customers

Who You Are

You'll thrive in this role if you:

• Have 3-5 years of experience as a Customer Success Manager, ideally in B2B SaaS, design tools, or creative technology
• Feel comfortable with and motivated by an expansion quota
• Have killer communication skills and an openness to feedback
• Love discovery! One of your favorite skills is the ability to ask great questions, actively listen to the answers, and adjust on the fly
• Have experience facilitating online training sessions for groups and can talk about what works and what doesn’t work in those settings
• Are comfortable with data and can use metrics to inform your actions
• Welcome the fast-paced and sometimes unpredictable nature of startup life and want to jump right in
• Are extremely organized – the reality of managing 10s of accounts across the entire post-sales customer life cycle doesn’t daunt you

Essential Qualifications:

* Bachelor's degree in Business Administration, Marketing, or a related field

• 3-5 years of experience as a Customer Success Manager in B2B SaaS, design tools, or creative technology
• Proven track record of driving customer adoption and expansion
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills

Preferred Qualifications:

* Experience working with video creation platforms or similar technologies

• Familiarity with design tools and creative software
• Experience facilitating online training sessions for groups
• Strong understanding of customer success metrics and KPIs
• Experience working in a startup environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to ask great questions, actively listen to the answers, and adjust on the fly
• Strong understanding of customer success metrics and KPIs
• Experience working with design tools and creative software
• Familiarity with video creation platforms or similar technologies

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a fast-paced startup environment

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive team environment that encourages learning and growth
• Opportunities to work on high-impact projects and contribute to the success of the company

Work Environment and Company Culture:

* arenaflex is a remote-first company with a flexible work environment

• Collaborative and supportive team environment that encourages learning and growth
• Opportunities to work on high-impact projects and contribute to the success of the company
• Fast-paced and dynamic work environment with a focus on innovation and creativity

Compensation, Perks, and Benefits:

* Base salary range: $95,000-125,000 USD base + incentive + equity

• Comprehensive health benefits (medical, dental, vision, life)
• Generous PTO
• Remote-first culture with regular team offsites
• Fast-growing team with meaningful opportunities for advancement

Interview Plan:

* 45-minute interview with our Head of Customer Success (Hiring Manager)

• 45-minute interview with our Customer Success Manager
• Assignment (Expected time required: 45-60 minutes)
• Presentation of Assignment (45-minute meeting – 10-minute presentation, followed by Q&A and discussion)
• 30-minute interview with our Head of Sales & GTM
• 30-minute interview with our CEO
• Reference checks

Ready to Join arenaflex?

If you're a motivated and customer-centric professional with a passion for video creation and customer success, we'd love to hear from you. Apply now to join our team and help us shape the future of video tools for work. Apply for this job