Experienced Customer Success Manager – Food Industry Partnership Development and Growth

At arenaflex, we're revolutionizing the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a key member of our Customer Success team, you'll play a vital role in delivering value to vendors throughout the partnership lifecycle, from setup to long-term growth. If you're passionate about driving business growth, building strong relationships, and staying ahead of the curve in the food industry, we want to hear from you.

About arenaflex

arenaflex is a pioneering company that's changing the game in the food industry. Founded in 2018 in Berlin, we've grown to become a dedicated team of over 200 arenaflexians across Europe and the US. Our mission demands urgency and speed while maintaining a long-term vision. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. With a valuation of $1.2 billion, we're a unicorn in the making.

Our Team

Our Customer Success team at arenaflex is passionate about delivering value to vendors throughout the partnership lifecycle. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions. With arenaflex AI, voicemail, email, and SMS orders are automatically processed into a vendor's system within seconds, allowing them to run a more profitable and less wasteful business. We're now looking for a Customer Success Manager to support us in making our AI technology even more efficient and transform our vendors' operating processes.

Roles & Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Managing and owning the execution of premium vendor partnerships, directly responsible for the revenue generated from each deal
• Supporting account executives as they enter the negotiation stage and taking ownership of the relationship once commercial agreements have been signed; you'll be the daily point of contact to set up the partnership for success
• Preparing and leading trainings for new partners to ensure a seamless onboarding process
• Spending 1-2 days on site with vendors as they launch our arenaflex AI proposition and ensuring their team is fully equipped to integrate the product in their daily operations
• Upselling new propositions and agreeing contract renewals with your existing portfolio of partners
• Liaising between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners' needs
• Sharing vendor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

Who We're Looking For

We're looking for a highly motivated and experienced Customer Success Manager who:

• Has 2-4 years of experience in an externally-facing project management role
• Has a strong work ethic with the motivation to always improve and grow for yourself and the team
• Has a can-do attitude, is willing to roll up their sleeves, and get stuff done
• Is an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
• Is able to understand a problem, get the crux of an issue quickly, and implement solutions proactively
• Has strong attention to detail, sets and maintains high standards
• Is a huge team player and has a team-first mentality
• Is fluent in German (written and spoken)

What We Offer

As a Customer Success Manager at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and collaborative work environment
• A chance to work with a cutting-edge AI technology that's changing the food industry
• A team-first mentality and a commitment to work-life balance
• A comprehensive onboarding program to ensure your success
• Access to ongoing training and development opportunities
• A chance to make a real impact on the food industry and contribute to arenaflex's mission

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic company that values collaboration, innovation, and teamwork. Our office is located in Berlin, and we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in work-life balance and offer flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on a foundation of trust, respect, and open communication. We're passionate about building a lasting company that makes a positive impact on the food industry and the world.

How to Apply

If you're passionate about driving business growth, building strong relationships, and staying ahead of the curve in the food industry, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to arenaflex's mission.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We encourage people from all backgrounds to apply. We're committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Apply for this job