Experienced Customer Success Team Manager – UK & Ireland

Join arenaflex, a pioneering food tech company, on a mission to revolutionize the global food system by optimizing the way food is sold, ordered, distributed, and financed. At arenaflex, we're on a quest to make the food industry more sustainable, efficient, and waste-free. Our cutting-edge AI-focused software connects distributors with their customers, enabling them to operate at scale while minimizing waste. As a Customer Success Team Manager, you'll play a pivotal role in driving the success of our UK and Ireland market, leading a high-performing team of Customer Success Managers, and fostering a culture of collaboration, accountability, and continuous learning.

About arenaflex

arenaflex is a rapidly growing company with a dedicated team of over 200 talented individuals across Europe and the US. Founded in 2018 in Berlin, we've achieved unicorn status in 2022, with a valuation of $1.2 billion. Our mission demands urgency and speed while maintaining a long-term vision. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

About the Role

As a Customer Success Team Manager, you'll be responsible for leading and growing a team of Customer Success Managers responsible for driving adoption, retention, and expansion within our distributor accounts. Based in London, this role is critical in ensuring the UK market delivers against key customer success metrics while continuously developing team capabilities and performance. You'll be both a strategic operator and hands-on coach, focused on scaling best-in-class customer experiences and career development within your team.

Key Responsibilities

* Lead and Develop the UK CS Team: Manage a team of ~4+ Customer Success Managers (CSMs), providing coaching, mentorship, and support in their personal development, performance goals, and career progression.

• Customer Advocacy: Regularly gather customer feedback and partner with internal teams to ensure it drives product innovation, operational improvements, and GTM adjustments.
• Team Hiring & Onboarding: Play an active role in scaling the UK CS team by recruiting and onboarding new hires as we grow.
• Drive Team Performance: Set and monitor clear KPIs (retention, revenue, upsell, onboarding efficiency) across the team and implement strategies to continuously exceed targets.
• Ensure Customer Success: Oversee the successful onboarding, relationship management, and growth of arenaflex's key distributor accounts across the UK.
• Be a Culture Carrier: Foster a collaborative, feedback-driven culture built on accountability, ownership, and continuous learning.
• Support Strategic Partnerships: Collaborate with Sales, Product, and Operations to ensure CSMs are equipped to deliver tailored solutions and value to each partner.
• Standardize and Scale Processes: Refine and roll out success frameworks, playbooks, and reporting tools to enable consistent delivery of customer outcomes across the UK region.

Who You Are

* 5+ years of experience in Customer Success, Onboarding & Implementation, or a similar client-facing role, with at least 2+ years in a people management or team leadership position.

• Proven ability to manage and coach high-performing, mid-sized teams in a fast-paced, B2B tech or SaaS environment.
• Deep experience managing enterprise-level clients, ideally in the UK market.
• Exceptional communication and interpersonal skills—comfortable interfacing with senior internal stakeholders and client executives alike.
• Strong analytical thinking with a results-oriented mindset and ability to translate strategy into action.
• Highly organized with a passion for process improvement, systems, and scalable growth.
• Team-first mentality with a genuine interest in coaching and helping others succeed.

Why Join arenaflex

* Be at the forefront of digital transformation in the food industry.

• Lead a high-impact team that directly shapes the success of our UK market.
• Collaborate with passionate, mission-driven teammates in a dynamic and fast-paced environment.
• Enjoy a comprehensive benefits package, including competitive salary, equity, and opportunities for professional growth and development.
• Work in a company that values diversity, equity, and inclusion, and is committed to creating a workplace that is welcoming and inclusive for all employees.

What We Offer

* Competitive salary and equity package.

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional growth and development, including training, mentorship, and career advancement.
• Collaborative and dynamic work environment with a team of passionate and mission-driven individuals.
• Flexible work arrangements, including remote work options and flexible hours.
• Access to cutting-edge technology and tools to support your work.
• Recognition and rewards for outstanding performance and contributions to the company.

How to Apply

If you're a motivated and experienced Customer Success professional looking to join a dynamic and fast-paced company, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! arenaflex is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Apply for this job