Experienced Customer Success Manager – Cloud Cost Optimization & Strategic Growth

At arenaflex, we're revolutionizing the way businesses approach cloud cost optimization and strategic growth. As a key member of our go-to-market organization, the Customer Success Manager will play a critical role in delivering exceptional value to our customers throughout their lifecycle, from onboarding to renewal and expansion. This is an exciting opportunity to join a dynamic team that's passionate about customer outcomes, cloud technologies, and scaling high-impact teams.

About arenaflex

arenaflex is a leading provider of cloud cost optimization solutions, helping businesses of all sizes reduce their cloud expenses and maximize their ROI. Our innovative platform and expert team enable customers to achieve measurable business outcomes, from cost savings to increased agility and scalability. With a strong focus on customer success, we're committed to delivering exceptional value to our customers and driving long-term growth.

What You'll Do

As a Customer Success Manager at arenaflex, you'll be responsible for leading post-sales customer engagement from kickoff through onboarding, adoption, renewal, and expansion. You'll develop and maintain Joint Success Plans (JSPs) to align customer goals with arenaflex's capabilities, serve as a strategic advisor to customer stakeholders, and articulate how arenaflex enables their cloud cost goals. Your key responsibilities will include:

Customer Onboarding & Relationship Management

+ Lead post-sales customer engagement from kickoff through onboarding, adoption, renewal, and expansion. + Develop and maintain Joint Success Plans (JSPs) to align customer goals with arenaflex's capabilities. + Serve as a strategic advisor to customer stakeholders — including executives — and articulate how arenaflex enables their cloud cost goals.

Customer Outcomes & Retention

+ Proactively monitor customer health metrics and usage patterns to identify risks and opportunities. + Drive Executive Business Reviews (EBRs) to highlight business value, align on KPIs, and uncover new use cases. + Partner cross-functionally with Technical Account Managers (TAMs), Product, Engineering, and Sales to remove friction, resolve issues, and deliver value.

Revenue Growth & Forecasting

+ Own all renewal negotiations and maintain accurate forecast reporting. + Identify and execute expansion opportunities by partnering with FAMs (FinOps Account Managers). + Deliver on gross and net revenue retention targets, customer satisfaction (NPS/CSAT), and platform adoption KPIs.

Enablement & Internal Collaboration

+ Develop playbooks and runbooks for onboarding, adoption, renewals, and expansion. + Collaborate with Sales and Solution Engineers during pre-sales to ensure successful customer handoffs and long-term value realization. + Advocate for customer needs internally and influence roadmap priorities with Product and Engineering teams.

About You

If you're passionate about customer outcomes, cloud technologies, and scaling high-impact teams, we'd love to talk! To be successful in this role, you'll need:

• 5+ years in Customer Success, Account Management, or Sales roles at a B2B SaaS company, ideally with startup experience.
• Proven track record managing a quota and driving high retention, expansion, and customer satisfaction. Experience running Executive Business Reviews and influencing stakeholders at all levels, including the C-suite.
• Comfortable building and maintaining Joint Success Plans and working without rigid playbooks in a fast-paced, evolving environment.
• Data-driven mindset with the ability to analyze customer health signals and drive proactive actions.
• Entrepreneurial spirit and self-starter who thrives in ambiguity and cross-functional collaboration.
• Strong communication and presentation skills for both business and technical audiences.
• Bachelor's degree required.

What We Offer

As a Customer Success Manager at arenaflex, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development.

We offer

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and education programs.
• Collaborative and innovative work environment.

Please note:

arenaflex is unable to sponsor employment visas or provide immigration-related support now or in the future. All candidates must have current, unrestricted authorization to work in the United States permanently. If you're ready to join a dynamic team that's passionate about customer outcomes, cloud technologies, and scaling high-impact teams, apply now to become our next Customer Success Manager! Apply for this job