Senior Customer Success Architect – Data Streaming Platform Expert

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team for the Middle East Region. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results.

About arenaflex

arenaflex is a leading provider of data streaming platform solutions. Our mission is to empower businesses to make data-driven decisions by providing a scalable, secure, and reliable platform for streaming data. We're a team of passionate individuals who are dedicated to helping our customers succeed in a rapidly changing world.

The Role

As a Senior Customer Success Architect, you will play a critical role in helping our customers achieve their business goals by providing expert guidance on streaming architectures and applications. You will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the arenaflex platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges.

Key Responsibilities

* Help customers determine their platform and/or application strategy for moving to a more real-time, event-based business

• Provide feedback to the arenaflex Product and Engineering groups
• Build tooling for other teams or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality
• Test performance and functionality of new components developed by Engineering
• Write or edit documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences
• Participate in community and industry events
• Develop and maintain strong relationships with customers to ensure exemplary delivery standards

What You Will Bring

* Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka

• Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention
• Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions)
• Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.)
• Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision
• Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions
• Ability to quickly learn new technologies
• Ability and willingness to travel up to 20% of the time to meet with customers

What We Offer

* A dynamic and supportive work environment that encourages collaboration and innovation

• Opportunities for professional growth and development, including training and mentorship programs
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A competitive salary and bonus structure
• The chance to work with a leading provider of data streaming platform solutions and make a real impact on the industry

Our Culture

At arenaflex, we believe that belonging isn't a perk; it's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and we're committed to creating a diverse and inclusive environment that values and respects all individuals.

Ready to Build What's Next?

If you're a motivated and experienced professional who is passionate about data streaming and customer success, we want to hear from you. Apply now to join our team and help us build what's next in the world of data streaming.

Come As You Are

We're not looking for someone who fits a specific mold or has a certain background. We're looking for someone who is passionate, driven, and committed to making a difference. If you're a curious and creative problem-solver who is always looking for ways to improve and innovate, we want to hear from you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive environment that values and respects all individuals. We believe that diversity and inclusion are essential to our success, and we're proud to be an equal opportunity workplace. Apply for this job