Experienced Full Stack Technical Architect – Customer Success & Data Streaming Expert

Are you a seasoned technical expert with a passion for helping customers succeed in the ever-evolving world of data streaming? Do you have a knack for understanding complex technical problems and a talent for communicating solutions to diverse audiences? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Technical Architect to join our Customer Success team as a trusted technical advisor and advocate for our customers.

About arenaflex

arenaflex is a leading innovator in the data streaming space, empowering organizations to unlock the full potential of their data. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're not just building better tech – we're rewriting how data moves and what the world can do with it.

Our Culture

At arenaflex, we believe that belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. We make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

The Role

As a Senior Customer Success Technical Architect, you will leverage your technical expertise to advise customers on their architectures, including patterns and strategies for operating and maturing their arenaflex subscription. You will also utilize relationship management skills and industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their arenaflex investment. Your primary objective will be to ensure the success, retention, and expansion of our customers by providing technical guidance, including best practices, for the arenaflex product suite.

Key Responsibilities

* Champion and advocate for the customer within arenaflex, serving as the technical voice of the customer and coordinating between arenaflex Sales, Product, Services, Support, and Training teams to drive technical success

• Identify customer technical objections and develop strategies to address those blockers to adoption
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers
• Leverage knowledge of customer environments and use cases to influence the roadmap of arenaflex products
• When necessary, roll up your sleeves and dig in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering

What You Will Bring

* Bachelor's degree in computer science or engineering, mathematics, or other quantitative field

• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure)
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.)
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with operating Linux, with knowledge of how to configure, tune, and troubleshoot both RedHat and Debian-based distributions
• Ability to learn new technologies quickly, as well as a strong interest in doing so
• Flexibility to travel up to 20% of the time

What Gives You an Edge

* arenaflex Developer or Administrator certifications (https://www.arenaflex.io/certification/)

• Experience with Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

Ready to Build What's Next? Let's Get in Motion.

If you're a seasoned technical expert with a passion for helping customers succeed in the data streaming space, we want to hear from you! Apply now to join our team as a Senior Customer Success Technical Architect and help us build what's next. Apply for this job