Experienced Full Stack Technical Architect – Customer Success APAC

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together.

About arenaflex

arenaflex is a leading provider of innovative data streaming solutions that empower businesses to unlock the full potential of their data. With a strong focus on customer success, we're committed to helping our clients achieve their goals through expert guidance, support, and collaboration. Our team is passionate about leveraging the latest technologies to drive business outcomes and create a better future for all.

About the Role

arenaflex is seeking an experienced Customer Success Technical Architect (CSTA) to join our APAC team. As a CSTA, you'll play a critical role in ensuring the success, retention, and expansion of our customers by providing technical guidance, best practices, and strategic advice on our product suite. You'll partner with cross-functional teams, including Sales, Product Management, and Engineering, to help customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

Key Responsibilities

As a CSTA, you'll be responsible for:

• Championing and advocating for the customer within arenaflex, serving as the technical voice of the customer and coordinating between Confluent Sales, Product, Services, Support, and Training teams to drive technical success.
• Identifying customer technical objections and developing strategies to address those blockers to adoption.
• Proactively supporting customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design.
• Guiding customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning.
• Developing and presenting periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management.
• Documenting and transferring knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leveraging knowledge of customer environments and use cases to influence the roadmap of arenaflex products.
• When necessary, rolling up your sleeves and digging in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering.

What You Will Bring

To succeed in this role, you'll need:

• A Bachelor's degree in computer science or engineering, mathematics, or other quantitative field.
• Demonstrated success in a technical field role for a product/SaaS company with enterprise customers.
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment.
• Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas.
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context.
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure).
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.).
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.).
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting.
• Experience with operating Linux, including configuring, tuning, and troubleshooting both RedHat and Debian-based distributions.
• Ability to learn new technologies quickly, as well as a strong interest in doing so!

What Gives You an Edge

If you have:

• Confluent Developer or Administrator certifications (https://www.confluent.io/certification/).
• Experience with Apache Flink.
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

What We Offer

As a CSTA at arenaflex, you'll enjoy:

• A dynamic and collaborative work environment that values innovation, creativity, and teamwork.
• Opportunities for professional growth and development, including training, mentorship, and career advancement.
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• A flexible and remote-friendly work environment, with the option to work from home or our offices.
• A competitive salary and bonus structure, with opportunities for performance-based bonuses.

Ready to Build What's Next? Let's Get in Motion!

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. If you're passionate about data streaming, customer success, and technical architecture, we want to hear from you! Apply now to join our team and help us build a better future for all. Apply for this job