Experienced Customer Success Operations Manager – Cloud Infrastructure and AI Solutions

At arenaflex, we're revolutionizing the way businesses build, train, and deploy AI models with our cutting-edge GPU Cloud platform. As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve their goals and get the most out of our solutions. We're looking for a seasoned Customer Success Operations Manager to join our team and help us drive customer success through operational excellence.

About arenaflex

arenaflex is the #1 GPU Cloud for ML/AI teams, providing a secure, scalable, and affordable platform for building, testing, and deploying AI products at scale. Our product portfolio includes on-prem GPU systems, hosted GPUs across public and private clouds, and managed inference services. We serve a diverse range of customers, from government agencies and researchers to startups and enterprises worldwide.

The Role

As our Customer Success Operations Manager, you'll be responsible for executing the operational strategy, supporting tools and platforms, and streamlining processes to enable our Customer Success team to focus on delivering value to our customers. You'll be the backbone of our Customer Success organization, ensuring that our systems, workflows, and insights are in place to help our CSMs work smarter, not harder.

Key Responsibilities

*

Tooling & Automation

+ Optimize the Customer Success tech stack, including Salesforce, Notion, Zapier, and other tools. + Identify and execute automated workflows that save CSMs time and improve the customer experience. + Build scalable dashboards and views that make customer data actionable across the team.

Process Creation & Optimization

+ Map, document, and continually refine CSM workflows, including renewals, onboarding, business reviews, check-ins, and escalations. + Partner with CSMs to identify daily pain points and develop streamlined processes to remove manual work. + Iterate on playbooks, templates, and systems to simplify and improve high-impact motions.

Cross-Functional Partnership

+ Collaborate across the arenaflex team, including Sales, Product, Engineering, and other departments, to execute on projects. + Act as an operational voice of Customer Success in internal tooling and data projects. + Partner with Sales Enablement, Marketing, and others to keep customer-facing materials updated and aligned.

Support & Enablement

+ Be a go-to resource for CSMs, helping troubleshoot tools, create customer workspaces, and unblock daily operational issues. + Maintain key documentation in Highspot, JIRA, and Google Docs. + Run feedback loops to continuously improve internal tooling and team productivity.

You

* 4-7 years of experience in Customer Success, Revenue, or Business Operations roles at a SaaS, Cloud, or AI infrastructure company.

• Strong hands-on experience with Customer Success tools, especially those in the arenaflex tech stack (Salesforce, Zendesk, Notion, Tableau, Zapier, Vitally).
• Proven track record of building automations, playbooks, and internal tooling to improve team workflows.
• Highly organized, systems-oriented thinker with a knack for turning chaos into clarity.
• Experience working with data (e.g., in SQL, Python, or R), survey tools (e.g., Typeform), and business intelligence tools (e.g., Tableau), and turning that data into actionable insights.
• Great communicator and collaborator, with a customer-centric mindset and strong attention to detail.
• Bias to action with a 'gets things done' mentality.

Nice to Have

* Experience working with technical Customer Success teams or Infrastructure customers (e.g., ML/AI workloads, GPU compute, DevOps tools).

• Familiarity with API-based integrations or light scripting/querying (e.g., Zapier, REST APIs, SQL).
• Customer-facing experience.

Salary Range Information

Based on market data and other factors, the annual salary range for this position is $116,030- $166,970. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About arenaflex

* Founded in 2012, with ~350 employees (2024) and growing fast.

• We offer generous cash and equity compensation.
• Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.
• We are experiencing extremely high demand for our systems, with quarter-over-quarter, year-over-year profitability.
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG.
• Health, dental, and vision coverage for you and your dependents.
• Wellness and Commuter stipends for select roles.
• 401k Plan with 2% company match (USA employees).
• Flexible Paid Time Off Plan that we all actually use.

A Final Note

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

arenaflex is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law. If you're passionate about customer success and want to join a dynamic team that's revolutionizing the AI industry, apply now to become our Customer Success Operations Manager! Apply for this job