Experienced Customer Support Specialist – Talent Pool at arenaflex

At arenaflex, we're revolutionizing the way people experience financial freedom, especially those who move across borders. Our mission is to build financial products that accelerate economic freedom for individuals and families. We're not just another insurance company; we're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in people's lives. As a Customer Support Specialist at arenaflex, you'll be part of our dynamic team that's dedicated to providing exceptional care to our customers. We're looking for talented individuals who share our passion for delivering outstanding customer experiences and are eager to join our Talent Pool in Budapest.

About arenaflex

arenaflex is a fast-growing company that's scaling beyond car insurance to provide a range of financial products that cater to the needs of people who move across borders. We're proud of our culture, which is built on the principles of progress, collaboration, and innovation. Our team is passionate about helping our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

How we work

At arenaflex, we believe that everyone has a voice and the opportunity to make an impact. We encourage our team members to take ownership of their work, be bold in challenging how we do things, and collaborate to achieve our goals. We're a team that's always open to helping each other, sharing our ideas, experience, and knowledge to solve problems together. We take risks, think creatively, and experiment relentlessly to meet our customers' needs.

Our Culture

Our culture is built on the following values:

• Progress: We're always pushing for progress, taking small steps towards big milestones.
• Collaboration: We work together to achieve our goals, sharing our ideas, experience, and knowledge.
• Innovation: We're always looking for new ways to solve problems and meet our customers' needs.
• Inclusion: We're committed to creating a work environment that's inclusive, supportive, and empowering.
• Autonomy: We believe in giving our team members the freedom to take ownership of their work and make decisions.

What you'll be doing

As a Customer Support Specialist at arenaflex, you'll be part of our Customer Happiness Team, Customer Retention Team, Fraud Validation Team, or Claims Team. Your responsibilities will include:

• Interacting with new and existing customers on a daily basis, solving their queries via live chat to provide an all-round great customer experience.
• Keeping the TrustPilot score high and meeting individual targets related to quantity, speed, and accuracy.
• Building up expert knowledge of our product, systems, and processes through comprehensive training, and using our internal knowledge base to fill any gaps in your knowledge.
• Speaking with customers via Live Chat whose policies are due to expire to explore whether they would like to renew for another year.
• Actively guiding and influencing customers to renew their arenaflex policy, promoting the perks of doing so.
• Validating policy details and reviewing documents for signs of fraud or falsification to protect honest customers from inflated premiums.
• Requesting supporting documentation to ensure all the information is correct.
• Contacting customers via email regarding their documents or any necessary changes to their policy and providing excellent customer service.

Who you are

We're looking for talented individuals who share our passion for delivering outstanding customer experiences. To be successful in this role, you'll need:

• A great eye for detail
• Excellent written and verbal communication skills
• Attention-to-detail or analytical skills to solve problems
• Previous experience in customer-facing roles (customer support, hospitality, B2C sales, etc.)
• Experience in a digital role involving live chat communication (a big plus)
• A self-starter who can take ownership of their workload
• A passion for helping others and delivering exceptional customer experiences

Perks of the job

As a Customer Support Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Flexi-office working: Spend at least 2 days a week with your team in our Budapest office. The rest is up to you!
• Learning and development: Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset
• Mental wellbeing support: Access therapy and mental health sessions through Oliva
• Competitive bonus scheme: Designed to reward and recognize high performance
• SZÉP card: Budget to spend on meals, leisure, and accommodation
• Sabbatical Leave: Get a 4-week fully paid sabbatical after being with us for 4 years
• Work From Anywhere: 4 weeks work from anywhere to use, with no need to come to the office
• Medicover Blue package: An exclusive pass to top-notch healthcare services

All You Can Move membership

OR Monthly BKK pass: Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered!

Monthly team social budget

, bi-weekly office lunches, and Office tea, coffee, and snacks!

Our Process

Once a position opens, we'll break it up into 3 stages: 1. Initial call with one of our Talent Acquisition team (30 mins) 2. A short task 3. A technical & culture interview with two People from our Operations Team (60-80 mins) We'll let you know if you're invited to an interview or not. But, as a small team with a lot of applications to consider, we can't give individual feedback on each application.

Everyone belongs at arenaflex

At arenaflex, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice, or bias. We encourage everyone to apply for our open roles, regardless of their gender identity, race, ethnicity, sexual orientation, age, or background.

Recruitment privacy policy

We take privacy seriously here at arenaflex. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more, please view it [here](https://mm-staging.webflow.io/recruitment-privacy-notice). If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference in people's lives, apply to this role today! Apply for this job