Experienced Enterprise Customer Success Manager – Driving Business Transformation and Growth at arenaflex
At arenaflex, we're revolutionizing the way businesses approach human capital development, and we're looking for a seasoned Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you'll play a critical role in driving business transformation and growth for our clients, while also contributing to the continued success and expansion of arenaflex.
About arenaflex
arenaflex is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies in the US & UK to deliver a new kind of learning that's transforming today's workforce. Our apprenticeships are designed for people of any age and career stage, focusing on building critical AI, data, and tech skills. arenaflex learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join arenaflex and power our mission to provide equitable access to economic opportunity, for everyone.
The Opportunity
As an Enterprise Customer Success Manager at arenaflex, you'll work with FTSE enterprises to evolve the way they think about human capital development. You'll nurture relationships with stakeholders across our clients, ensuring our programmes are delivering value and engaging with C-suite and senior decision-makers to bring ROI to life and address their business challenges.
Key Responsibilities
* Manage a multimillion-pound book of business of our highest-value clients, working closely with our enterprise customers to understand their strategic objectives and to deliver against them
- Take a consultative approach to building cross-functional relationships that deliver mutual success
- Build and manage relationships with senior leaders to solve complex challenges, both internally and externally
- Partner with clients to craft Joint Success Plans to accelerate the client's workforce transformation, using data and shared metrics to prove the impact on their business
- Facilitate business reviews with decision-makers and business champions, where we demonstrate value realised and codify corrective action plans where necessary
- Continuously develop yourself through our feedback culture and be trained by world-class arenaflex leaders, to accelerate your career long-term here
About You
* 4+ years of Customer Success, Sales, Account Management experience
- Experience working with and influencing C-suite, C-1 and/or C-2 execs in FTSE organisations
- Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment
- Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail
- Proven ability to influence cross-functional teams (e.g. product and sales) to get things done
- Comfortable in a fast-paced, ever-changing environment (previous startup or consulting experience preferred)
- You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook
How We Hire
At arenaflex, we're committed to finding the best talent for our team. We use a combination of traditional and innovative hiring methods to ensure that we find the right fit for our company culture and values.
Benefits
* Time off: 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year
- Health & Wellness: private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
- Hybrid work offering: and the opportunity to take part in our work-from-anywhere scheme
- Team fun: weekly socials, company-wide events and office snacks!
Our Commitment to Diversity, Equity and Inclusion
We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in arenaflex involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. If you're passionate about driving business transformation and growth, and want to be part of a team that's shaping the future of human capital development, we want to hear from you. Apply now to join arenaflex as an Enterprise Customer Success Manager. Apply for this job