Experienced Customer Success Manager – Small to Medium Business (SMB) Segment at arenaflex

At arenaflex, we're revolutionizing the way businesses approach sales and customer success with our cutting-edge AI Sales Assistant Platform (ASAP). Our innovative solution automates the busywork, allowing sales reps to focus on the human aspect of selling and generate more sales pipeline. With thousands of sales reps hitting quota, hundreds of thousands of hours saved, and hundreds of millions of dollars in pipeline powered, arenaflex is the go-to choice for companies like 1Password, Fivetran, Greenhouse, and many more. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

About the Role

As an Experienced Customer Success Manager in our SMB segment, you'll play a critical role in ensuring our customers maximize their value from arenaflex and are delighted with their experience. You'll be responsible for managing a portfolio of 150 SMB accounts, onboarding new customers, proactively addressing adoption challenges, and running the renewal process. With a focus on customer value, you'll work tirelessly to maximize the impact and value of arenaflex for our customers.

Responsibilities

* Manage a portfolio of 150 SMB accounts, maximizing the impact and value of arenaflex to users, stakeholders, and their business.

• Onboard new customers, ensuring a seamless integration of arenaflex into their sales processes.
• Analyze customer usage metrics to identify arenaflex features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
• Serve as the voice of the customer within arenaflex, providing product feedback to ensure SMB customer requirements are successfully met.

Requirements

* 1+ years of SDR experience

• 1+ years of customer onboarding and support experience with a B2B SaaS tool
• Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
• 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
• Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

What We Offer

* Competitive compensation package

• Equity in arenaflex
• Generous perks and comprehensive benefits
• Opportunity to work with a cutting-edge AI Sales Assistant Platform (ASAP)
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we're committed to fostering a diverse and inclusive workplace culture. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We're a hybrid-friendly company, with a San Francisco office and remote options available for those in PST or MST time zones.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and discuss how you can contribute to arenaflex's mission to revolutionize sales and customer success.

Equal Employment Opportunity Statement

arenaflex is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and join our team. Apply for this job