Experienced Full Stack Customer Success Manager – Enterprise B2B SaaS

At arenaflex, we're revolutionizing the way businesses approach customer success. As a seasoned Customer Success Manager, you'll play a pivotal role in driving growth and revenue for our high-growth enterprise clients. If you're a results-driven, customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you.

About arenaflex

arenaflex exists to supercharge GTM teams, empowering them to achieve unprecedented levels of success. Our cutting-edge, AI-native prospecting platform has already influenced nearly half a billion dollars in pipeline for our customers, including Asana, Monday, Canva, and Miro. With hundreds of always-on AI agents working tirelessly to simplify the sales process, our customers can focus on what they do best – selling.

Our Mission

Our Customer Success team is dedicated to transforming GTM teams into best-in-class operators, driving repeatable top-decile revenue performance and GTM efficiency. As a founding member of this team, you'll be at the forefront of our mission, working closely with customers to guide them through every step of the customer journey towards GTM excellence.

Why Join arenaflex?

* Be a founding member of the Customer Success team: You'll build the foundation of Customer Success at arenaflex for years to come.

• Create tangible impact for customers with a product they love: You'll drive value and get to know our customers across all levels – from end users to senior leaders.
• Learn more in 1 week at arenaflex than 1 year at another company: We do more with less, and our responsiveness and velocity set us apart as our customers' favorite vendor.
• Meaningfully shape our product: You'll be the eyes and ears for all customer needs, working with our co-founders and Head of Product to inform our roadmap.
• Join an incredible team at a magical time: We're at the beginning stages of explosive growth, and you'll be part of a passionate, scrappy, and no-ego team of builders.

Key Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

Operating as a business-impact obsessed consultant

to our enterprise customers, owning their success with Pocus.

Developing and executing strategic action plans

for each account to ensure customers' success throughout the customer journey.

Owning the relationship

with a cross-functional team of our customers' senior leaders across Sales, RevOps, and Data.

Mapping customer business priorities

to solutions in Pocus, being prescriptive and highly consultative in driving their success.

Auditing the business impact

of the customer's Pocus program and running business review workshops to drive increased revenue impact.

Proactively identifying customers

who aren't maximizing their usage, creating and executing improvement plans.

Building and communicating a quantified value story

, analyzing success data and developing an impactful value narrative for the customer executive team.

Driving adoption

directly and indirectly by managing the customer to effective change.

Managing complex programs and initiatives

, spanning hundreds of users, and many teams to quantifiable success.

Ensuring customer renewal and expansion

, working closely with business stakeholders and executive leadership to craft a value narrative.

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of Account Management or Customer Success experience in a Enterprise B2B SaaS role, managing customer relationships with 6-figure contracts at global enterprise organizations of 1,000-10,000 people.
• Experience partnering with a cross-functional set of senior (Director+) stakeholders in enterprise organizations, influencing indirectly through champions, org mapping, and multi-threading complex organizational matrices.
• Strong business acumen, thinking business outcomes first and connecting product adoption to business value.
• Experience managing complex programs and initiatives, spanning hundreds of users, and many teams to quantifiable success.
• Excellent communication skills, able to communicate effectively to drive impact across all forms (docs, emails, Slack messages, Powerpoint presentations) and at all levels (from AE to CRO).
• A track record of success with your customers, with a strong ability to drive value and growth.

Nice to Have

* Deep understanding of typical SaaS go-to-market motions and Sales strategies.

• Experience in a Sales org as BDR/SDR, AE or AM.
• Familiarity supporting GTM teams in previous roles.
• Familiarity with or excitement around learning product-led-sales.
• Passion for data products and especially the potential for products to unlock new capabilities by empowering non-technical users with data.

Compensation & Benefits

This role has an on-target-earnings (OTE) target of $140,000 to $190,000, including equity and numerous perks and benefits, such as:

• Best in class medical, dental, and vision plans through our PEO.
• A monthly wellness stipend to help support you in your health goals.
• 401K through Guideline to help you invest in your future.
• Access to mentorship programs through First Round Capital for personal growth and development.
• 10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year.
• Work from home stipend to help you succeed in a remote environment.

How to Apply

If you're a motivated, customer-centric professional with a passion for delivering exceptional experiences, we want to hear from you. Send an email to [email protected] and [email protected] with "Customer Success App" in the subject line and tell us why you're excited to be part of the team.

DE&I

At arenaflex, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status or any other characteristics protected by law. Apply for this job