Experienced Customer Success Lead – Revenue Lifecycle Management

At arenaflex, we're revolutionizing the way revenue lifecycle management is done. Our cutting-edge platform makes quote-to-cash easy, no matter how you price. We're a small, fully remote, and proven team with multiple "best places to work" awards to our credit. We have strong backing from top investors and are looking for a talented Customer Success Lead to join our early-stage team.

About arenaflex

arenaflex creates a shared source of truth for commercial terms and gives you everything you need to manage your revenue lifecycle—from quoting and subscription management to billing and revenue recognition—simplifying workflows so you can scale with ease. Our platform is designed to help revenue, operations, and finance teams overcome the challenges of scattered commercial data and siloed tools.

The Opportunity

As our first dedicated Customer Success hire, you'll be an integral part of our team. You'll help us build out the Success function and set both near-term and long-term strategies for our customer-facing organization. We'll look to you to be a trusted advisor and internal advocate for our rapidly growing client roster. Working collaboratively across the entire arenaflex org, you'll help us scale as we continue to delight our customers.

Key Responsibilities

In this role, we'll ask you to:

• Develop and deploy customer success strategies to ensure an outstanding customer experience, driving customer satisfaction and retention.
• Manage client renewals and upsells, tracking toward an NDR goal.
• Build and monitor customer health metrics and conduct regular check-ins to ensure clients are achieving their desired outcomes.
• Operate at various altitudes, from managing critical issues with key clients to helping us map out the right customer success model and motion and structure for arenaflex.
• Collaborate with product and engineering teams to relay customer feedback and help drive product roadmap and enhancements based on recurring themes and customer insights.
• Create educational content and resources to aid customers in better understanding and utilizing arenaflex's offerings.
• Implement modern tooling systems (including AI-enabled workflows) to build an efficient and transparent Customer Success org and workflow.
• Initially manage a small Customer Success + Support team, helping to develop and build those teams as we scale.

Essential Qualifications

We'd love to hear from you if:

• You have 5+ years of experience in Customer Success, ideally at a growing B2B SaaS business.
• You've partnered with and supported clients at the executive level before. Most of our clients today are Founders and/or C-Suite executives.
• You are a proactive self-starter who thrives in ambiguous environments and is skilled at building functions from the ground up.
• You are an excellent communicator with the ability to effectively manage customer expectations and build strong relationships both internally and externally.
• You excel in critical thinking with the ability to identify trends in customer interactions and operationalize insights to improve the customer journey.
• You are results-oriented, with a track record of using analytical approaches to impact customer satisfaction positively.
• You are eager to learn, adapt, and scale within a fast-paced, evolving startup atmosphere.
• You are based on the East Coast and/or able to work EST hours.

Preferred Qualifications

Bonus points for experience with:

• Prior experience with products in the revenue or finance stack.
• Building a customer success function from zero to one.
• Working at an early-stage startup and being familiar with the unique challenges and opportunities involved.

Working at arenaflex

We're proud to offer a competitive and fair compensation package, including:

• Competitive and Fair Pay: Equal pay by role and level at the 75th percentile of SF salaries ($120,000 to $155,000 for this role, depending on level) with meaningful equity.
• Fully Remote: Distributed by design with team members from San Francisco to Raleigh.
• Fully Covered Health Benefits: 100% paid medical, mental health, dental, and vision premiums for you and your family.
• Paid Parental Leave: 16 weeks for birthing parent, 12 weeks for all other parents welcoming a new child into their home.
• 401(k): With 4% company contribution, regardless of what you put in.
• Flexible PTO: Take the time you need to unplug and unwind.
• Setup: New Mac + $1,500 annual stipend to make your home workspace more comfortable and productive.

Diversity, Equity, and Inclusion

arenaflex is proud to be an equal opportunity workplace. We learn from perspectives that are different from our own and are committed to creating an equitable and inclusive environment for all our employees. We recognize that great talent doesn’t always fit neatly into predefined roles. We consider all candidates for all open roles, and if you fit into more than one role, we ask you only apply to the one you feel is the closest fit.

How to Apply

If you're interested in working with us, but don't see a clear fit for a posted role, we'd still love to hear from you at [[email protected]](mailto:[email protected]). Apply for this job