Experienced Customer Care Intern – Unlocking Seamless Customer Experiences at arenaflex

Are you a motivated and customer-centric individual looking to kick-start your career in customer support? Do you have a passion for delivering exceptional experiences and a knack for problem-solving? Look no further! arenaflex is seeking an Experienced Customer Care Intern to join our dynamic team and help us revolutionize the way businesses get paid, unlock owed cash reserves, and empower growth.

About arenaflex

arenaflex is a product-led organization that's changing the game in B2B payments. Founded in 2018, we've quickly become a trusted partner for hundreds of companies across the US and EMEA. With a strong focus on innovation, customer satisfaction, and growth, we're committed to building a diverse and inclusive workplace that values creativity, collaboration, and continuous learning.

About the Role

As an Experienced Customer Care Intern at arenaflex, you'll play a vital role in providing direct customer support to our users, helping them get the most out of our platform. You'll work closely with internal teams to ensure efficient resolution and deliver exceptional customer experiences. Your responsibilities will include:

• Providing white-glove, dedicated support to our customers to resolve their issues and ensure seamless experiences
• Collaborating on the creation and maintenance of customer-facing documentation to enhance self-service support options
• Acting as a bridge between customers and our engineering team by reproducing issues and driving resolution through detailed bug reports
• Collaborating cross-functionally with Customer Success, Sales, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges

About You

We're looking for a talented and enthusiastic individual who shares our passion for delivering exceptional customer experiences. To succeed in this role, you'll need:

• Excellent written and verbal communication skills (French and English required)
• Resourcefulness and the ability to figure things out
• A continuous improvement mindset and a desire to learn and grow
• Interest in finance and startups
• An internship agreement from your university

Why Join arenaflex?

* International mindset: We have offices in Paris and New York, and we're committed to building a global team that reflects our diverse customer base.

• Flexible working: Enjoy a hybrid office culture with the flexibility to work from home or our Paris office.
• All-star team: Join a talented and dedicated team with deep functional and domain expertise.
• Learning opportunity: We're committed to your growth and development, with a strong focus on education and professional development in hard and soft skills.
• Trusting environment: Enjoy a hands-off management style with a strong culture of ownership and autonomy.
• Best-in-class perks: Enjoy meal vouchers, welcoming offices, top-of-the-range equipment, and regular offsites with the team.

Compensation and Benefits

This is a paid internship, compensated 1,500 EUR per month. We're committed to providing a comprehensive benefits package that includes:

• Competitive salary
• Meal vouchers
• Welcoming offices
• Top-of-the-range equipment
• Regular offsites with the team
• Opportunities for professional development and growth

Recruitment Process

Our recruitment process is designed to be fair, transparent, and inclusive. Here's an overview of what you can expect: 1. Screening call with Francesca, our People Admin Manager: Francesca will take a first call with you to discuss your interests and what you're looking for in an internship. 2. Home assignment: You'll be given a home assignment to complete, which will give us a better understanding of your skills and fit for the role. 3. Home assignment review with your future manager, Jean-Malo & Team interview: Jean-Malo and another member of the team will review your assignment and conduct a team interview to assess your fit and skills. 4. Founder interview: Meet with Alex, our co-founder and CEO, to learn more about our vision and values.

Diversity and Inclusion

At arenaflex, we're committed to building a diverse and inclusive workplace that values creativity, collaboration, and continuous learning. We encourage all individuals to apply, even if you don't meet every qualification. We believe that a variety of experiences and perspectives can bring value beyond the listed qualifications.

Apply Now

If you're excited about the opportunity to join arenaflex and help us revolutionize the way businesses get paid, unlock owed cash reserves, and empower growth, apply now! Apply for this job