Experienced Customer Success Manager III - Film & Television (SMB Focus) at arenaflex

At arenaflex, we're revolutionizing the way production teams manage payroll and accounting. Our innovative platform empowers creatives to focus on what they do best – making magic happen on set. As a seasoned Customer Success Manager III, you'll play a pivotal role in ensuring our small to mid-sized clients in the film and television industry achieve success with our platform. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. About arenaflex arenaflex is a cutting-edge, intuitive platform that streamlines production payroll and accounting for the entertainment industry. Our mission is to provide a seamless, secure, and efficient experience for production teams, cast, and crew. With a growing team of 250+ experts across the USA and Canada, including entertainment and technology professionals from top organizations, we're backed by top-tier investors and have raised $130M in funding. The Opportunity As a Customer Success Manager III, you'll own a portfolio of small to mid-sized clients in the film and television industry, providing strategic support from onboarding through post-launch success. You'll guide clients through implementation, deliver tailored platform demos, and collaborate closely with cross-functional teams to ensure a smooth Wrapbook experience. Your expertise will help drive long-term client value, adoption, and growth. Key Responsibilities * Own a book of business and act as the primary strategic contact for SMB clients from onboarding through post-launch success * Lead onboarding engagements, including discovery, demo delivery, system setup, and guidance through first payroll, ensuring clients are confident and prepared * Manage a mixed portfolio of SMB clients, including those receiving Production Accounting Services (PAS), who remain under your ongoing strategic support * Drive adoption of Wrapbook features and workflows by aligning platform capabilities to client goals and production needs * Monitor client health and payroll activity to proactively identify risks, surface growth opportunities, and guide engagement strategy * Collaborate with Sales, Production Accounting, Paymasters, Support, RevOps, and Implementation to deliver seamless, compliant support across the client lifecycle * Submit product feedback and feature requests to inform internal improvements and the evolving customer experience * Contribute to internal documentation, onboarding tools, and scalable best practices that elevate the SMB client experience What You'll Have * 3+ years of experience in Customer Success, Implementation, or Account Management – ideally within media, payroll services, or SaaS * Proven ability to independently lead client onboarding and deliver tailored platform demos that drive adoption * Familiarity with payroll operations in entertainment or related industries; experience working with Paymasters or reviewing timecards is a strong plus * Understanding of production accounting workflows (e.g., episodic or short-term projects) is a plus, but not required * Strong communication and organizational skills with a proactive, customer-first mindset * Comfort managing a fast-paced, high-volume book of business with diverse support needs * Experience collaborating with cross-functional teams including Support, Implementation, RevOps, and Product * Proficiency in tools such as Salesforce, Gainsight, or similar CRMs preferred Why Join Us At arenaflex, creativity meets technology – and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: * Unlimited Paid Time Off * Work from anywhere in Canada and USA * Health and Dental benefits * Up to $1,500 USD/ $2,025 CAD towards IT set up for your home * Up to 2% matching RRSP / 401K * Learning and Development opportunities * Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace arenaflex pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

Join arenaflex Today

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now and become a part of our innovative team at arenaflex.

What We Offer

* Competitive salary and benefits package * Opportunity to work with a cutting-edge platform in the entertainment industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to top-notch technology and tools * Recognition and rewards for outstanding performance

Why arenaflex?

* arenaflex is a leader in the entertainment industry, with a growing presence and reputation * Our platform is designed to make a real impact on the lives of production teams, cast, and crew * We're committed to innovation, customer satisfaction, and employee growth * Our team is passionate, creative, and dedicated to delivering exceptional results

Ready to Join the arenaflex Team?

If you're excited about the opportunity to join our team and contribute to the success of arenaflex, submit your application today. We can't wait to hear from you! Apply for this job