Experienced Customer Experience Agent – Scaling Support for High-Growth Businesses at arenaflex

At arenaflex, we're revolutionizing the way businesses manage their finances. Our all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses relying on us, we're committed to delivering exceptional customer experiences that drive growth and success. As a Customer Experience Agent at arenaflex, you'll play a critical role in supporting our customers as we scale. You'll be the first point of contact for our customers, providing timely and effective solutions to their queries, issues, and requests. Your passion for helping people, combined with your ability to communicate effectively with both customers and internal teams, will make you an invaluable asset to our customer experience team.

About arenaflex

arenaflex is a financial operations platform designed to save companies time and money. Founded in 2019, we've quickly become the fastest-growing corporate card and bill payment platform in America, enabling over $80 billion in purchases each year. Our investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. We've been recognized as one of the most innovative companies by Fast Company, a top U.S. startup by LinkedIn, and a Cloud 100 company by Forbes. Our team comprises talented leaders from leading financial services and fintech companies, as well as technology companies like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

The Role

As a Customer Experience Agent, you'll be responsible for:

• Utilizing critical thinking skills to diagnose complex problems and resolve them using tooling or engineering support
• Working directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Having the ability to grow, develop, and learn in a fast-paced, start-up environment
• Working directly with some of the fastest-growing companies in the US
• Handling support requests over phone, email, and chat to help Ramp scale effectively
• Maintaining a high industry-leading satisfaction rate with our customers
• Owning a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learning the Ramp Platform inside and out to maximize effectiveness with our customers

What You Need

To succeed in this role, you'll need:

• Ability to work on weekends
• Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time
• Ability to work evenings and weekends as needed

Nice to Haves

* Experience working with Zendesk tooling

Benefits

As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 100% medical, dental, and vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply to this Job

If you're passionate about delivering exceptional customer experiences and want to be part of a high-growth company that's revolutionizing the financial operations space, apply now to become a Customer Experience Agent at arenaflex. Note: The pay range for this role is $48,000-$70,000 for candidates located in NYC or SF, and $48,000-$65,000 for candidates located in all other locations. Apply for this job