Experienced Customer Support Analyst – EMEA Region at arenaflex

Join arenaflex, a leading unified payments and financial platform for global businesses, as we revolutionize the way companies manage their finances and payments worldwide. At arenaflex, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale. Our unique combination of proprietary infrastructure and software has enabled us to become a trusted partner for businesses of all sizes, from startups to large enterprises.

About arenaflex

arenaflex is proud to be a Melbourne-founded company with a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, arenaflex is leading the charge in building the global payments and financial platform of the future.

The Role

We're looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. As a Customer Support Analyst, you will be the first point of contact for our customers in the EMEA region, providing exceptional support and resolving issues in a timely and professional manner. You will be working closely with our global teams to ensure seamless customer experiences and contribute to the growth and scaling of our customer support function.

Key Responsibilities:

* Provide exceptional customer support via phone, email, and chat to customers in the EMEA region

• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with cross-functional teams to resolve complex customer issues
• Develop and maintain a deep understanding of arenaflex's products and services
• Identify and escalate potential issues or trends to management
• Participate in training and development programs to enhance skills and knowledge
• Contribute to the growth and scaling of the customer support function

Who You Are:

* You love to talk to customers – you must be passionate about talking to customers directly, listening to what they need, and explaining the benefits of arenaflex.

• You're focused on great customer experience – you're empathetic, transparent, and always aim to resolve issues as quickly as you can and in the best possible way.
• You're a multi-tasker – you're able to prioritize your time and tasks effectively, have the ability to pick up new systems and processes quickly, and have a keen eye for detail.
• You're a great team player – you'll be working with people across diverse global offices and will need to work collaboratively with them to solve problems.
• You're a problem solver – you love to solve problems, are a critical thinker, and have a demonstrated history of working with and understanding complex systems.
• You think big – you will have the ability to influence and optimize the customer support processes and systems as you work on projects that help us grow and scale the team.

What You'll Bring:

* 2+ years' experience in inside sales and/or customer support

• Good de-escalation and conflict resolution skills
• Strong verbal and written communication skills in English required, and secondary language a plus
• Experience with support ticketing systems (Zendesk preferred)
• Adaptability and resilience for handling complex interactions and frequent change
• Fraud and payments preferred
• Fintech experience is a plus
• French language skills is a plus!

Your Work Requirements:

* Work hours: 9am - 6pm Monday to Friday

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and ability to maintain accuracy
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams

Equal Opportunity

arenaflex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at arenaflex is considered based on merit, qualifications, competence, and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

How to Apply

If you're ready to join a dynamic and innovative team that is revolutionizing the way companies manage their finances and payments worldwide, please submit your application through our website. We can't wait to hear from you! Apply to this Job Apply for this job