Experienced Full Stack Customer Engineering Specialist – Data Collaboration and Support

At arenaflex, we're revolutionizing the way data teams collaborate and work together. As a leader in the active metadata platform space, we empower organizations to transform data chaos into clarity and seamless collaboration. Our mission is to shape a future where data drives extraordinary outcomes, and we're looking for talented individuals to join our team as Customer Engineering Specialists.

About arenaflex

arenaflex is the world's first active metadata platform, helping organizations unlock the full potential of their data. We're recognized as leaders by Gartner and Forrester and backed by Insight Partners. Our platform is used by Fortune 500 leaders, hyper-growth startups, and innovative companies across industries, including automotive, healthcare, and finance.

The Role

We're hiring a Customer Engineering Specialist to join our Engineering Support group. As a key member of our team, you'll provide world-class support experience to our customers globally. You'll be responsible for identifying and resolving product issues, including bug fixing and code reviews. Your expertise in Python and Java will be essential in diagnosing and fixing complex product issues.

Key Responsibilities

* Challenge yourself: Go beyond basic troubleshooting, diagnose and fix complex product issues using your Python/Java expertise.

• Empower users: Analyze issue patterns, suggest improvements, and uncover new use cases to shape the future of our platform.
• Become the knowledge hub: Craft solutions, enhance processes, and contribute to public knowledge articles, guiding users and your team.
• Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
• Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
• Train and mentor: New team members as we scale our Customer Happiness function.

What Makes You a Match?

* 5+ years of technical support experience at a level closest to engineering (L3 or higher) with strong Python/Java skills.

• Technical debugging skills, including code browsing, attaching a code debugger, log analysis, reverse engineering, and running code locally.
• Passion for empowering users: Understand their pain points and find solutions that make a real impact.
• Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting, and REST APIs.
• Communication that shines: Clearly explain technical concepts to anyone.

Preferred Qualifications

* Cloud-native tech experience (Kubernetes) and cloud platform exposure (AWS, Azure, GCP).

• SaaS and startup environment familiarity.
• Worked as a Software Engineer (bug-fixing and/or feature development).
• Experience leading a technical team.

What You Will Get?

* Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.

• Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
• Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing.

Join the arenaflex Revolution

At arenaflex, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Why arenaflex for You?

* Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

• Limitless Opportunities: At arenaflex, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

About arenaflex Culture

arenaflex is a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot. We're creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. arenaflex is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. If you're ready to do your life's best work and help shape the future of data collaboration, join arenaflex and become part of a mission to empower the humans of data to achieve more, together. Apply for this job