Experienced Customer Support Associate – Air Cargo Industry Pioneer

At arenaflex, we're revolutionizing the air cargo industry by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo. We're seeking a proactive and empathetic Customer Support Associate to join our team and deliver happiness to our customers by effectively solving their queries or issues.

About arenaflex

arenaflex is a fast-growing Series B company backed by leading Venture Capital firms, including Index and Bessemer. We're shaping the future of how the air cargo industry will work by providing a transparent and efficient solution for searching and booking air cargo within seconds. Our solution is worth almost $123bn, and we're pioneering the way in the future of air cargo.

What's the Opportunity?

As a Customer Support Associate at arenaflex, you'll be part of a unique, entrepreneurial opportunity to drive the digitalization of air freight and logistics. You'll work from (almost) anywhere in Southern or Eastern Europe, with the option to regularly meet in person with your team. We foster a positive, dynamic, hard-working, and feedback-heavy culture, with a strong dose of playfulness.

A Snapshot of What You'll Be Doing Here:

* Supporting our customers and partner airlines through email, live chat, and phone

• Building relationships with our customers and partners
• Advocating for our customers and being their voice inside our organization
• Working closely with the Product and Airline Partnerships teams to improve the user experience
• Contributing to the continuous development of our customer support function

We're Looking for Someone Who:

* Has a service mindset, is empathetic, and knows how to listen

• Has a positive attitude and knows how to navigate their way even in situations of uncertainty
• Has excellent written and verbal communication skills, an eye for detail, spelling, and accuracy
• Has previous experience working in contact center environments
• Is willing to learn and open to accepting feedback, generously giving their own in return
• Is a team player and is comfortable building relationships with peers, customers, and partners

Nice to Haves:

* Experience with knowledge management

• Experience in data analytics and reporting, to help us look into our numbers and improve processes

What We Think You'll Love About Working Here:

* You value building great relationships and trust with your team and managers

• You see working remotely successfully as a pioneering challenge which is constantly evolving
• In everything you do, you take ownership and get a kick out of exceeding expectations
• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement
• When faced with the choice, you'd rather opt for the ambitious to ensure you grow, than take the easy option
• You see the value of giving and receiving feedback and incorporate this into everything you do
• You are not afraid to voice your opinions and like using data to back them up

What We're Currently Offering Globally:

* Home office budget of €650, which can be used to purchase items such as a desk, chair, mouse, keyboard, and monitor, etc.

• Offsite fun and team trips since there's nothing more important than culture and team spirit
• Unlimited co-working options through our partner desana all around the world
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves

What's So Exciting About Working in the Air Cargo Industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we're shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds!

Curious to Know More?

* Read more about connecting the world's air cargo markets to make them more productive and successful

• Get to know Siena and Alex from the arenaflex team and find out more about daily challenges, most significant achievements, and personal motivations
• View arenaflex latest news from the industry
• Read about one of our latest partnership with Avianca Cargo

Apply to this Job

Why arenaflex?

* We're a remote company, but regularly meet in person, too

• We foster a positive, dynamic, hard-working, and feedback-heavy culture, with a strong dose of playfulness
• We're shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo
• We're backed by leading Venture Capital firms, including Index and Bessemer
• We're a fast-growing Series B company, worth almost $123bn

What We're Looking for in a Candidate:

* A service mindset, empathy, and the ability to listen

• A positive attitude and the ability to navigate uncertainty
• Excellent written and verbal communication skills, attention to detail, spelling, and accuracy
• Previous experience working in contact center environments
• A willingness to learn and openness to feedback
• A team player with the ability to build relationships with peers, customers, and partners

What We Offer:

* A home office budget of €650

• Offsite fun and team trips
• Unlimited co-working options through our partner desana
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves

How to Apply:

If you're excited about the opportunity to join arenaflex and shape the future of the air cargo industry, please apply to this job through the link above. We can't wait to hear from you! Apply for this job