Experienced Customer Success Manager - Housing Industry Expert

At arenaflex, we're revolutionizing the way we approach housing and healthcare through cutting-edge conversational AI technology. Our mission is to create a world where everyone has access to quality health and home, and we're looking for a talented Customer Success Manager to join our team. As a Customer Success Manager at arenaflex, you'll be the face of our company, building and maintaining strong relationships with our customers in the housing industry. You'll work closely with our internal teams to ensure that our customers are getting the most out of our products, and that they're achieving their business goals. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a fast-growing startup that's changing the game in the housing and healthcare industries. We're a team of innovators, thinkers, and doers who are passionate about creating solutions that make a real difference in people's lives. Our technology is built on the foundation of health and home, and we're committed to creating a world where everyone has access to quality care and a safe, comfortable place to live.

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Building and maintaining strong relationships with our customers in the housing industry
• Working closely with our internal teams to ensure that our customers are getting the most out of our products
• Identifying and addressing customer pain points and providing solutions to improve their experience
• Developing and executing customer success plans to drive adoption and utilization of our products
• Collaborating with our sales team to build and execute client success and engagement plans
• Reviewing customer reporting and usage metrics to determine how to optimize their performance
• Proactively identifying underperforming customers and executing plans to improve their success and prevent churn
• Acting as a conduit between customers and internal teams, gathering customer feedback and providing insights to inform our product roadmap

Requirements

* 2-3 years of technical B2B client-facing experience with a SaaS product

• Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
• Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers
• Ability to read and understand technical documentation and analyze data sets
• Currently manage a book of business of at least $2.5M ARR
• Must thrive in working in a fast-paced environment
• Ability to prioritize effectively and get things done
• Willingness to work in person at our office 4-5 days a week

Preferred Qualifications

* Experience working in the housing industry

• Knowledge of conversational AI technology and its applications in the housing industry
• Experience with customer success software and tools
• Strong analytical and problem-solving skills
• Ability to work in a collaborative environment and build strong relationships with internal teams and customers

Why Join arenaflex

* Growth and impact: arenaflex is a fast-growing startup that's changing the game in the housing and healthcare industries. As a Customer Success Manager, you'll have the opportunity to make a real difference in people's lives and drive business growth.

• Competitive compensation and benefits: arenaflex offers a competitive total rewards package, including base salary, equity, comprehensive benefits, and commission for the TCSM role.
• Collaborative and dynamic work environment: arenaflex is a team of innovators, thinkers, and doers who are passionate about creating solutions that make a real difference in people's lives. Our office is a collaborative and dynamic space where you'll have the opportunity to work with talented individuals from diverse backgrounds.
• Opportunities for growth and development: arenaflex is a startup that's growing rapidly, and we're committed to investing in our employees' growth and development. As a Customer Success Manager, you'll have the opportunity to take on new challenges and develop your skills in a fast-paced and dynamic environment.

Benefits

* Competitive salary range: $90,000 - $120,000 (OTE $112,500 - $142,500)

• Equity in the company in the form of stock options
• Medical, dental, and vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our arenaflex and the City program
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At-Will Employment

Employment with arenaflex is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Accommodation Requests

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Apply for this job