Experienced Onboarding Assistant – AI-Powered Virtual Receptionist Implementation and Support

At arenaflex, we're revolutionizing the way small and medium-sized businesses interact with their customers through our cutting-edge AI-powered virtual receptionist, TrueLark. As a proactive and detail-oriented Onboarding Assistant, you'll play a vital role in ensuring a seamless onboarding experience for our clients, helping them to recover missed calls, increase bookings, and streamline their front-office operations.

About arenaflex and TrueLark

arenaflex is a leading provider of innovative solutions for appointment-based businesses. Our TrueLark platform is designed to manage scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. With TrueLark, businesses can focus on what matters most – delivering exceptional customer experiences.

Job Summary

We're seeking an experienced Onboarding Assistant to join our TrueLark team under the arenaflex umbrella. As a key member of our onboarding team, you'll be responsible for managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. You'll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably.

Responsibilities

* Configure new and existing TrueLark accounts based on business type and client-specific needs

• Generate login credentials and provide clear instructions for API access based on the client's booking platform
• Input and manage API credentials to enable account integrations
• Tailor account settings to meet individual business location requirements
• Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team
• Coordinate with internal teams to ensure timely transitions and a seamless go-live process

What You Will Need to Accomplish the Job

* Strong attention to detail, organization, and time management

• Excellent communication skills via Slack, email, and virtual meetings
• Ability to manage onboarding workflows and timelines across multiple client accounts
• Comfort working with technical systems, documentation, and business management software platforms
• Must be available to work during California Pacific Time
• Collaborate with cross-border teams (India) for back-end configuration

What Will Make Us Love You

* Experience in onboarding, customer support, or implementation roles

• Background in project coordination or project management, ideally in SaaS or tech
• Familiarity with tools like CRMs, project management software, or ticketing systems
• Strong ability to anticipate and proactively solve issues before they impact the customer
• Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

Work Environment and Company Culture

As an arenaflex team member, you'll enjoy a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our company culture values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Onboarding Assistant, you'll have opportunities to work on complex projects, collaborate with cross-functional teams, and develop your expertise in AI-powered virtual receptionist implementation and support. We also offer a range of learning benefits, including training programs, mentorship opportunities, and access to industry-leading tools and technologies.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits include health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to industry-leading tools and technologies.

How to Apply

If you're a motivated and detail-oriented individual with a passion for onboarding and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve, and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Important Notice

All official correspondence will occur through arenaflex branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. Apply for this job