Experienced Customer Success Manager – Education Technology and Curriculum Management

At arenaflex, we're revolutionizing the way educators and students interact with educational content. Our cutting-edge platform empowers schools and districts to tailor learning experiences to meet the unique needs and goals of their communities. As a Customer Success Manager at arenaflex, you'll play a vital role in helping teachers maximize their experience on our platform. If you're passionate about education, have a knack for building strong relationships, and are committed to arenaflex's mission and vision, we want to hear from you.

About arenaflex

arenaflex is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Our platform provides unparalleled curriculum management functionality, empowering schools and districts to take ownership of their curriculum. arenaflex's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

Job Summary

As a Customer Success Manager at arenaflex, you'll be the driving force behind helping teachers, schools, and districts achieve success with our platform. You'll work directly with our customers, internal teams, and stakeholders to ensure seamless onboarding, implementation, and ongoing satisfaction and success with arenaflex. Your passion for education, strong product acumen, and commitment to arenaflex's mission will make you an invaluable asset to our team.

Key Responsibilities

* Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the arenaflex platform.

• Serve as the primary contact for customers delivering a value-driven customer journey.
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators.
• Partner with our customers and cross-functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals.
• Collaborate cross-functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Participate in onsite visits to support district initiatives, professional learning, and customer's needs.
• Travel 30% of the time to support customer success initiatives.

What We're Looking For

* BA or BS degree or higher

• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience using and/or implementing High-quality instruction materials (HQIM)
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably

Bonus Structure

Additional $15K OTE - Prorated to start date

Additional Information

* Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role-related ability during the interview process.

• arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

What We Offer

* Competitive salary

• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability, and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
• 10 paid sick days per year (pro-rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
• Commuter and FSA plans

Why Join arenaflex?

* Be part of a dynamic and innovative team that's revolutionizing the education sector.

• Work with a talented team of professionals who share your passion for education and technology.
• Enjoy a competitive salary, meaningful equity, and comprehensive benefits package.
• Develop your skills and expertise in customer success, education technology, and curriculum management.
• Make a meaningful impact on the lives of educators and students.

How to Apply

If you're passionate about education, have a knack for building strong relationships, and are committed to arenaflex's mission and vision, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job