Senior Customer Success Manager – Container Tracking at arenaflex

Are you a seasoned customer success professional with a passion for logistics, shipping, and supply chain workflows? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Senior Customer Success Manager to join our team and help our clients unlock the full potential of our container tracking solutions.

About arenaflex

arenaflex is a leading provider of global trade information and insights, empowering organisations to make informed decisions in commodities, energy, and maritime sectors. With a team of over 600 experts from 35+ countries, we're dedicated to simplifying complex markets and providing valuable intelligence to our clients. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Job Summary

As a Senior Customer Success Manager at arenaflex, you'll be responsible for managing a global portfolio of clients ranging from large enterprise accounts to mid-market and long-tail users. Your mission is to ensure clients across all tiers gain lasting value from our container visibility solutions, through expert engagement, strategic support, and tailored success planning. You'll bring a deep understanding of logistics, shipping, and supply chain workflows to guide clients and act as a critical voice in shaping our evolving solutions.

Responsibilities

* Own and manage a diverse book of container tracking clients, adapting your engagement model based on account size, complexity, and strategic value.

• Lead onboarding and training for clients of all tiers, ensuring seamless implementation and alignment with their operational goals.
• Act as a subject matter expert, advising clients on best practices, optimizing use cases, and ensuring they maximise value from our platform.
• Proactively monitor client health, usage patterns, and satisfaction—addressing issues early and creating retention strategies that scale.
• Collaborate with Sales to identify expansion and renewal opportunities, and present clear business impact stories that reinforce product value.
• Partner closely with the Business Unit for Container Tracking—including regular syncs with the Head of Containers—to review account health, consolidate client feedback, and stay aligned on roadmap priorities. Act as the voice of the customer internally, ensuring Product and Engineering teams are equipped with real-world insights to evolve the platform in line with client needs.
• Contribute to scalable processes that improve engagement and efficiency—especially for low-touch and long-tail segments.
• Keep detailed records in Salesforce to support proactive client management, team alignment, and commercial forecasting.

Skill and Experience

* 4+ years of hands-on experience in Customer Success, Account Management, or client-facing roles within logistics, supply chain, container tracking, or maritime tech.

• Strong working knowledge of containerised freight workflows, visibility platforms, and industry tools.
• Proven ability to manage a portfolio spanning enterprise and lower-tier accounts, tailoring strategies to client maturity and value.
• Excellent communication and interpersonal skills—able to confidently engage with both operational stakeholders and senior decision-makers.
• Comfortable with data analysis and tools such as Excel, dashboards, or APIs to identify trends and support client outcomes.
• Experience with Salesforce or similar CRM systems.

Why arenaflex

* Be part of a mission-driven company reshaping global supply chain visibility.

• Work with smart, collaborative teammates across the world.
• Own your client relationships—and your career trajectory.
• Help clients solve real-world logistics challenges with smarter, faster insights.

Additional Information

* We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us?

• We make things happen—we act decisively and with purpose, going the extra mile.
• We build together—we foster relationships and develop creative solutions to address market challenges.
• We are here to help—we are accessible and supportive to colleagues and clients with a friendly approach.
• Our People Pledge: Don't meet every single requirement? We'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading provider of global trade information and insights.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and experienced customer success professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a fair, inclusive, and diverse work environment. Apply for this job