Experienced Customer Support Representative – Pharmacy Business Development and Patient Experience

At arenaflex, we're revolutionizing the healthcare industry by simplifying access, understanding, and management of healthcare. As a fast-growing, technology-first startup, we're driven by perfecting the patient and pharmacist experience. Our culture of collaboration, open communication, and deliberate action allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our Customer Support Team, you'll have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks. If you're passionate about delivering exceptional customer support and thrive in a fast-paced tech startup environment, we'd love to hear from you.

About arenaflex

arenaflex is a healthtech company on a mission to simplify access, understanding, and management of healthcare. We're building the largest, most loved pharmacy business in the world, and we're just getting started. Our team is dedicated to putting patients first and improving pharmacies across America. We're proud to be an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives.

Key Responsibilities

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Delivering exceptional customer support via email, chat, and phone
• Reviewing and responding to 50-70 support tickets daily
• Communicating with pharmacy partners, patients, and internal team members
• Answering questions about prescription orders, refunds, tracking, and delivery, and related issues

What You Bring

To succeed in this role, you'll need:

• A Bachelor's Degree (entry-level applicants are welcome!)
• Experience in retail, hospitality, restaurant, customer service, and/or pharmacy experience
• Proactive energy to thrive in a fast-paced tech startup environment
• Support skills over phone, chat, and email
• Preferred experience with Zendesk, Salesforce, or Gladly is ideal
• Outstanding customer service skills, including active listening and de-escalation

What's in It for You

As a Customer Support Representative at arenaflex, you'll enjoy:

• Compassionate and driven colleagues in a collaborative, high-impact environment
• Accelerated career growth in a fast-growing company
• Direct access to executives and a transparent company culture
• A rare opportunity to shape the future of healthcare and improve the lives of millions
• Medical/Dental/Vision/401K package that fits your needs
• Generous Vacation Policy – 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work in a beautiful new office overlooking Tempe Town Lake

Additional Information

At arenaflex, we're committed to putting patients first and improving pharmacies across America. Join us on this exciting journey! We're dedicated to building a diverse and inclusive work environment where we learn from each other. If you're passionate about delivering exceptional customer support and thrive in a fast-paced tech startup environment, we'd love to hear from you.

How to Apply

If you're ready to join our team and help shape the future of healthcare, please submit your application through our website. We can't wait to hear from you!

Work Environment and Company Culture

As a Customer Support Representative at arenaflex, you'll be working in a fast-paced tech startup environment. Our office is located in Tempe, Arizona, and we offer a hybrid schedule with on-site work three days a week (Tuesday-Thursday). You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support.

Compensation and Benefits

As a Customer Support Representative at arenaflex, you'll enjoy a competitive hourly rate of $20.00. We also offer a comprehensive benefits package, including medical, dental, vision, and 401K. You'll also receive 15 days of paid vacation in the first year, then increases to 20 days after one year, and 11 paid holidays.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. You'll also have direct access to executives and a transparent company culture, which will help you accelerate your career growth.

Learning Benefits

As a Customer Support Representative at arenaflex, you'll have the opportunity to learn and grow with our company. We offer a range of training programs and resources to help you develop your skills and knowledge. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support.

Diversity, Inclusion, and Belonging

At arenaflex, we're committed to building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives. We believe that diversity, inclusion, and belonging are essential to our success, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Apply for this job