Experienced Program Manager, Customer Success Enablement – Driving Business Growth through Talent Development

At arenaflex, we're revolutionizing the healthcare industry by simplifying access, understanding, and management of healthcare. As a fast-growing, technology-first startup, we're driven by perfecting the patient and pharmacist experience. Our culture of collaboration, open communication, and deliberate action empowers us to tackle today's most exciting challenges head-on and grow incredibly quickly. We're seeking an experienced Program Manager, Customer Success Enablement to join our team. As the dedicated enablement resource for our Customer Success organization, you'll play a critical role in driving a best-in-class new hire experience and supporting the ongoing development of our Customer Success talent through targeted programs, assessments, and reporting.

About the Role:

As the Enablement Program Manager, you'll be responsible for the strategy, delivery, and continuous improvement of new hire onboarding and ongoing education for our Client Partner and Customer Support teams. You'll work closely with CS leadership and cross-functional stakeholders to align with business priorities and customer needs. Your primary focus will be on identifying skills and knowledge gaps, developing targeted enablement initiatives, and driving measurable impact.

Key Responsibilities:

* Define the vision, goals, and roadmap for Customer Success enablement in collaboration with CS leadership and cross-functional stakeholders to align with business priorities and customer needs

• Identify skills and knowledge gaps by analyzing team competencies, OKRs, and performance metrics; develop targeted enablement initiatives to close gaps and drive measurable impact
• Lead and evolve a scalable new hire "bootcamp" experience that fosters a culture of belonging, continuous learning, and high performance across the Customer Success team
• Design, deliver, and continuously improve enablement programs across a variety of modalities, including live virtual sessions, self-paced eLearning, certifications, playbooks, and knowledge checks
• Partner closely with Product, Support, and Operations teams to ensure all enablement content is accurate, relevant, and aligned with the latest platform updates and process changes
• Deploy and maintain assessment and certification programs to validate knowledge retention and application, tracking progression against KPIs and ramp metrics
• Monitor, measure, and report on the impact of enablement initiatives to Customer Success leadership through data-driven insights and recommendations for ongoing optimization

What You Bring:

* 2+ years of experience in Enablement, Learning & Development, or related roles, preferably supporting Customer Success, Account Management, or Client Support teams in a SaaS or healthcare technology environment

• Experience building and scaling new hire programs and ongoing training initiatives from planning through execution
• Strong analytical skills with a proven ability to measure training effectiveness and connect enablement outcomes to business KPIs
• Skilled in instructional design principles across multiple learning formats (virtual, in-person, e-learning, certifications)
• Collaborative, proactive, and highly organized, with a passion for helping customer-facing teams succeed and grow
• Bachelor's degree

What's in it for You:

* Collaborative and driven colleagues in a high-impact environment

• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work out of our HQ in beautiful downtown Redwood City

Additional Information:

At arenaflex, we're dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! We're committed to building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives. If you're passionate about driving business growth through talent development and are excited about the opportunity to join a fast-growing, technology-first startup, we encourage you to apply for this role. Apply for this job