Experienced Full Stack Customer Sales and Support Specialist – Driving Growth and Transformation at arenaflex

At arenaflex, we're on a mission to revolutionize the way people learn and grow. As a leading ed-tech company, we're dedicated to empowering individuals and organizations to reach their full potential. We're now seeking an exceptional Customer Sales and Support Specialist to join our team and help drive our growth and transformation.

About arenaflex

arenaflex is a pioneering ed-tech company that's making waves in the US market for Personal Growth Education. We're not just a company – we're a community of innovators, thinkers, and doers who are passionate about creating a better future. Our mission is to empower athletes, businesses, and individuals to achieve their goals and unlock their full potential. We're committed to innovation, excellence, and making a positive impact on the world.

The Role

As a Customer Sales and Support Specialist at arenaflex, you'll play a critical role in transforming lives and driving our growth. You'll be a champion of exceptional customer service, a strategic driver of sales outcomes, and a key player in our mission to empower individuals and organizations. You'll work closely with our sales, marketing, and product teams to deliver a seamless customer experience, drive conversion, and optimize our sales funnels.

Responsibilities

*

Customer Sales & Conversion

+ Champion arenaflex's transformational mission by proactively guiding customers toward programs aligned with their goals + Drive customer conversion through strategic, informed recommendations that address purchasing hesitations and inspire confidence + Track and report on key performance metrics to optimize conversion funnels and reduce friction points + Collaborate with Marketing and Sales to align messaging and improve campaign performance

Sales Enablement & Strategic Support

+ Partner with the Sales team to deliver targeted content training and ensure access to conversion-boosting resources + Share best practices and assist in mentoring peers to maintain high standards in sales engagement + Own the customer conversion pipeline by tracking performance metrics, identifying friction points, and proactively optimizing outreach strategies to improve conversion rates

Customer Support & Experience

+ Deliver exceptional, empathetic support through Jira and email by resolving escalated inquiries efficiently and professionally + Work cross-functionally with product and tech teams to resolve complex customer issues + Ensure the customer journey is smooth and value-driven from pre-sale to onboarding

Customer Retention & Loyalty

+ Engage with at-risk or churned customers to understand concerns and deliver personalized retention strategies + Monitor satisfaction levels and initiate actions that enhance loyalty and lifetime value

Technical Competencies

* Sales Strategy: Understanding of conversion techniques, funnel optimization, and customer decision psychology

• Objection Handling: Strong ability to identify and resolve buying objections
• CRM & Tools: Proficiency with Jira, CRM platforms, and ticketing systems
• Data Fluency: Ability to interpret data, report on key metrics, and drive performance improvements
• Content Mastery: Strong familiarity with arenaflex's product suite and offerings

Soft Skills

* Customer-Centricity: Deep empathy and a strong focus on adding value to every customer interaction

• Sales Influence: Clear, compelling communication that inspires action
• Problem Solving: Proactive approach to resolving challenges quickly and effectively
• Collaboration: Team-first mindset, able to work across departments fluidly
• Adaptability: Thrive in a fast-paced, evolving environment with shifting priorities
• Attention to Detail: Precision in content delivery, account management, and payment handling

Experience

* 4+ years in customer-facing sales or success roles

• Track record in sales or conversion optimization
• Bachelor's degree in a relevant field (preferred)
• Experience with online learning platforms and international customer bases

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a pioneering ed-tech company that's making a real impact
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We're committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. Apply for this job