Experienced Customer Support Executive – B2B Marketplace Customer Service

We are seeking a highly motivated and customer-centric Customer Support Executive to join arenaflex, a rapidly growing B2B marketplace changing the way the global jewelry industry operates. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive world-class service and support. If you have a passion for delivering exceptional customer experiences, a drive to learn and grow, and a flair for communication, we want to meet you!

About arenaflex

arenaflex is an innovative B2B marketplace that connects buyers and sellers of jewelry on our online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy jewelry. Our rapidly growing workforce is expanding into new countries, and we are seeking talented individuals to join our dynamic, supportive, and collaborative culture. In just 12 months, our sales have grown over 250%, and our team has grown from 30 to 500+ internationally. We are a global team of big thinkers, risk takers, and hard workers who are passionate about disrupting the traditional jewelry industry. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the B2B marketplace space.

Key Responsibilities

As a Customer Support Executive at arenaflex, you will be responsible for:

• Ensuring customer care channels, including email inbox, live chat, and phone calls, are monitored, and responses are quick, friendly, professional, and helpful.
• Taking care of all Global Suppliers who are already listing their stock on arenaflex.
• Supporting suppliers by providing quick, honest advice and confident and clear responses.
• Supporting global operations team by getting quick answers from the suppliers by following up with them.
• Confidently answering any questions asked about arenaflex, and its offering, and who best to redirect an enquiry to.
• Continuously contributing ideas on how arenaflex's service, process, and systems can be improved.
• Welcoming new enquiries to arenaflex, informing them of our processes, policies, brand, background.
• Developing an in-depth knowledge of our products & the brand and conveying this with pride & enthusiasm to customers.
• Building a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance, and Product.
• Keeping Suppliers well informed of changes to their orders, deliveries, returns.
• Completing tasks at a quick pace with effective management.
• Recording issues and working with other teams to improve customer experience.

Essential Qualifications

To succeed in this role, you will need:

• To be based in Mumbai and fluent in English.
• Excellent and courteous written and verbal communication skills.
• Experience in a customer service and facing role and a willingness to learn.
• Knowledge of diamonds is preferable but not required.
• To be responsible and reliable.
• Excellent people skills and compassion.
• A team player and able to collaborate with wider teams.
• Passionate about great customer service.
• Ability to manage time effectively.
• Comfortable to work in rotational shifts.

Preferred Qualifications

While not essential, the following qualifications would be advantageous:

• Experience in a B2B marketplace or similar industry.
• Knowledge of customer relationship management (CRM) software.
• Experience with live chat and email support software.
• Ability to work in a fast-paced environment with multiple priorities.

What You'll Get

As a Customer Support Executive at arenaflex, you will enjoy:

• The ability to join an exciting and truly global team.
• A vital role and pivotal to the organization's success.
• A dynamic work environment in a fast-paced and growing company.
• The ability to join and contribute to a company during an exciting exponential growth and expansion phase.
• Generous holiday entitlement.

What You'll Need to Know

This is a six-month contract role with the possibility of extension based on performance and business needs. If you are a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining arenaflex as a Customer Support Executive, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job