Experienced Technical Customer Support Specialist - APJ
Join arenaflex, a global communications platform powered by Language AI, on an exciting journey to break down language barriers and transform communications for businesses and individuals worldwide. As a Technical Customer Support Specialist in the APJ region, you will play a vital role in providing exceptional support to customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer inquiries.
About arenaflex
arenaflex is a mission-driven company that has been revolutionizing the way people communicate across languages and cultures since 2017. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind, empowering over 100,000 businesses to reach new markets, improve productivity, and make a real-life impact. With a diverse and internationally distributed team of more than 90 nationalities, we're committed to fostering connections and making a difference in the world.
What sets us apart
At arenaflex, we're not just a company – we're a community of professionals with a shared mission to connect diverse cultures. Our unique blend of modern technology, competitive benefits, and open, welcoming work culture enables our people to thrive. We value clear, honest communication, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
Your responsibilities
As a Technical Customer Support Specialist, you will:
- Provide technical support to customers, including troubleshooting technical issues and providing guidance on product features and functionality.
- Collaborate closely with Core Support Specialists and Payment Specialists to ensure that customer issues are resolved quickly and effectively.
- Receive escalations from the Core Support Specialists on technical topics that require a deeper investigation to resolve (API, CAT tools, plugins, network issues, etc.).
- Escalation and collaboration with engineering and product teams as needed for more complex scenarios and follow-up until resolution.
- Act as Customer Liaison and point of contact for the Support team and Customers as described in the Incident Management process.
- Achieve personal KPI's and actively contribute to team KPI's.
- Become an ambassador for arenaflex's products and an expert on our customers' needs.
Qualities we look for
* 3+ year Customer Support experience in a technical and/or support capacity.
- Excellent written communication skills, fluent Japanese and English; additional languages are advantageous.
- You enjoy working with international customers from around the world.
- Experience with troubleshooting complex technical issues and finding solutions for our customers in a friendly and productive manner.
What we offer
* Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
- Regular in-person team events: we bond over vibrant events that are as unique as our team.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about.
- 20 days of annual leave: we value your peace of mind.
- Competitive benefits: just as our team spans the globe, so does our benefits package.
Why join arenaflex?
If you're passionate about customer support, language, and technology, and want to be part of a dynamic team that's making a real difference in the world, then arenaflex is the perfect place for you. We're committed to fostering a culture of innovation, empathy, and growth, and we're excited to welcome talented individuals like you to our team.
How to apply
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At arenaflex, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
Equal opportunity employer
You are welcome at arenaflex for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world. Apply for this job