Experienced Patient Account Customer Service Representative - Revenue Cycle - Remote - Full-Time

At arenaflex, we're dedicated to serving, healing, leading, educating, and innovating to make a positive impact on the lives of our patients and communities. With a rich history dating back to 1942, we've grown into a leading healthcare organization that values the contributions of our employees. We believe that every award earned, every record broken, and every patient helped is a testament to the hard work and dedication of our team members. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team at arenaflex Health and discover your future today!

Job Summary:

We're seeking an experienced Patient Account Customer Service Representative to join our Revenue Cycle team in a remote full-time capacity. As a key member of our team, you'll be responsible for handling patient billing inquiries, providing top-notch customer service, and collecting past due balances. If you're a motivated and results-driven individual with excellent communication skills and a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Patient Account Customer Service Representative, you'll be responsible for:

• Handling patient billing inquiries via inbound and outbound telephone calls, email, fax, regular mail correspondence, or in-person interactions
• Serving as a liaison between patients, providers, external departments, or other responsible individuals to ensure that charts are applied appropriately
• Recording and maintaining transactions accurately to resolve account balances and discrepancies within the prescribed period
• Planning, organizing, and prioritizing work to convince debtors of the necessity of assuming financial responsibility
• Educating debtors on available payment options and explaining the financial impact of various alternatives
• Providing top-quality customer service experiences to ensure and maintain high levels of patient satisfaction
• Representing arenaflex by providing appropriate levels of competency and professionalism to ensure that all patient issues are resolved timely, accurately, and efficiently
• Ensuring that each call is handled appropriately and effectively to ensure the highest level of patient satisfaction
• Performing other duties as required

Requirements:

To be successful in this role, you'll need:

• A high school diploma or equivalent
• 1 year of customer service, healthcare, or office experience
• Previous call center experience is preferred
• Experience with medical terminology in a medical billing environment
• Strong computer skills and dexterity for data entry and retrieval of patient information
• Effective verbal and written communication skills to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Proficiency with Windows-style applications, various software packages specific to the role, and keyboard skills
• Strong interpersonal skills to work effectively with patients, providers, and external departments
• Ability to perform effectively under conditions of fluctuating workload and work with minimal supervision to make independent decisions

Preferred Qualifications:

* Bachelor's degree in a related field

• Previous experience in a medical billing environment
• Knowledge of current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility

Skills and Competencies:

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive patient information
• Strong customer service skills to provide exceptional patient experiences
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency with computer software and hardware

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Patient Account Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in medical billing and customer service
• Work with a talented team of professionals who are passionate about delivering exceptional patient experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career
• Enjoy a dynamic and supportive work environment that values employee growth and development

Work Environment and Company Culture:

As a remote full-time employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:

• Excellence: We strive for excellence in everything we do, from delivering exceptional patient experiences to providing top-notch customer service.
• Compassion: We care deeply about our patients and employees, and we're committed to providing a supportive and inclusive work environment.
• Integrity: We operate with integrity and transparency in all our interactions, from patient care to business practices.
• Teamwork: We believe that teamwork is essential to delivering exceptional patient experiences and achieving our goals.

Compensation, Perks, and Benefits:

As a Patient Account Customer Service Representative, you'll enjoy a competitive compensation package, including:

• A salary that reflects your skills and experience
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and development programs
• A dynamic and supportive work environment that values employee growth and development

How to Apply:

If you're a motivated and results-driven individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers website. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, and we're committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, including protected veterans and individuals with disabilities. Apply for this job