Senior Customer Solutions Manager, Global Energy & Utilities Industries

Join arenaflex, the world's most comprehensive and broadly adopted cloud platform, as a Senior Customer Solutions Manager in our Global Energy & Utilities Industries team. As a trusted advisor to our largest Energy industry customers, you will play a pivotal role in shaping the future of the Energy sector by translating customer objectives into actions that realize long-term value through innovation.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs.

About the Role

As a Senior Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams. You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services and influence customers to adopt the right solution at the right time.

Key Responsibilities

* Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams

• Establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services and influence customers to adopt the right solution at the right time
• Leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of arenaflex adoption, solving their challenges through new ideas, tools, and mechanisms
• Serve as the customer's cloud journey coach and be the voice of the customer within arenaflex, evangelizing customer needs to arenaflex leadership, product, and engineering teams
• Leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on arenaflex services

Customer-Facing Responsibilities

* Drive and support cloud adoption plans, working with both the customer and various arenaflex teams, including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem

• Accelerate the customer's cloud adoption journey and maximize customer value by defining key milestones, removing blockers, and implementing processes to accelerate workload migrations, enabling customers' people and operating model change, and implementing governance structures to effectively govern both the partnership with the customer and the customer's adoption of arenaflex
• Identify and align on strategic opportunities, working with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities, and provide support to these opportunities via a number of mechanisms, including TCO analysis and business case assessments
• Deliver training across the organization, working with the customer organization and other arenaflex groups (e.g., AWS Training, ProServe) to establish a train-the-trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale

Internal-Facing Responsibilities

* Develop the CSM function, defining and implementing scalable standard mechanisms, methodologies, and tools that will be highly valued, and working with other CSMs and through internal groups, such as Technical Field Communities (TFCs), to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey

• Customer Account Team Management & Reporting, aligning and managing the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision
• Collaborate with internal arenaflex teams, driving and supporting product and organizational development within arenaflex by collaborating with various internal arenaflex teams, such as Product Development and other Service teams
• Leverage data and build repeatable mechanisms, leveraging data to validate strategies and guide performance measures for programs and initiatives that are in flight, and taking responsibility for identifying, documenting, reporting, and analyzing data to ensure that the Customer Account team is measurably achieving the customer's cloud vision and strategy

Requirements

* Leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries

• Experience delivering transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes
• Motivated by the customer's long-term success, with a mix of technical and business expertise, data-driven, and experience delivering large-scale programs
• Detail-oriented, with excellent problem-solving abilities, and an exemplary communicator
• Ability to collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries
• Can lead autonomously and steer through ambiguity

Preferred Qualifications

* Experience working in the Energy industry, with a deep understanding of the sector's challenges and opportunities

• Experience working with large-scale cloud migrations, data and analytics, digital innovation, high-performance computing, product innovation, and business agility
• Experience working with customers to develop and implement cloud strategies, and driving cloud adoption through the development of executable plans and the implementation of governance structures
• Experience working with arenaflex services, including AWS, and a deep understanding of the platform's capabilities and limitations
• Experience working with arenaflex teams, including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem
• Experience developing and implementing scalable standard mechanisms, methodologies, and tools that will be highly valued, and working with other CSMs and through internal groups, such as Technical Field Communities (TFCs), to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey

What We Offer

* A dynamic and inclusive team culture that values diversity, equity, and inclusion

• Opportunities for career growth and development, including mentorship, training, and education
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A competitive salary and bonus structure
• The opportunity to work with a leading cloud platform and make a meaningful impact on the Energy industry

How to Apply

If you are a motivated and experienced professional with a passion for the Energy industry and a desire to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job