Experienced Full Stack Logistics & Customer Operations Specialist – Manufacturing Supply Chain / FTL & Inventory

At arenaflex, we're revolutionizing the logistics industry by providing sustainable and efficient solutions for manufacturers in the food, hygiene, and pharmaceutical sectors. Our innovative approach to reusable transport containers is changing the way products are moved, and we're looking for a talented Logistics & Customer Operations Specialist to join our U.S. team.

About arenaflex

arenaflex is a fast-growing logistics company that's passionate about making a positive impact on the environment. We believe that logistics can be a force for good, and we're committed to helping our customers achieve their sustainability goals. With a strong presence in Europe and a growing presence in the U.S., we're expanding our operational presence to support a growing customer base across the Midwest, Northeast, and Southern U.S.

Job Summary

As a Logistics & Customer Operations Specialist, you'll be the key point of contact for our clients, managing day-to-day logistics operations, coordinating container returns, and ensuring smooth operations behind the scenes. You'll work closely with transport partners, depots, and internal teams, taking ownership across order management, inventory, data accuracy, and customer communication. This role is ideal for a proactive problem-solver who thrives on ownership and is excited to make a tangible impact on our U.S. growth story.

Key Responsibilities

*

Logistics & Inventory Coordination

+ Monitor inventory levels and resolve discrepancies with customers and depots. + Coordinate national and international freight, optimizing transport without pallet swaps. + Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships.

Customer & Order Management

+ Serve as the main contact for contract customers via phone and email (no sales calls). + Manage the full order process, from intake to container returns, ensuring smooth operations. + Handle claims and resolve customer issues efficiently. + Maintain accurate master data and manage invoicing and credit processes.

Internal Collaboration & Improvement

+ Collaborate with production, logistics, sales, and quality teams. + Support continuous improvement by driving quality through customer and vendor interactions.

What You Bring to the Table

* Experience: 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry.

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered.

A customer-first mindset

with excellent communication and problem-solving skills.

Strong organizational skills

and the ability to manage multiple priorities in a fast-paced environment.

Detail-oriented

with a knack for ensuring data accuracy.

Proficiency in the Microsoft Office Suite

, particularly Excel.

Experience with an ERP system or a Transport Management System (TMS)

is a strong plus.

Fluency in English

is required. German language skills are a significant advantage but not mandatory.

What We Offer

*

A permanent, full-time role

with a stable, internationally growing company in the logistics and sustainable packaging sector.

Comprehensive benefits package

, including 100% company-paid medical, dental, and vision insurance for the employee.

Unique onboarding experience

, including a 4–8 week trip to our German headquarters to meet the global team and gain hands-on training.

Generous Paid Time Off (PTO) policy

to support work-life balance.

401(k) plan

with a competitive company match to help you plan for the future.

100% remote work

with flexible, weekday-only hours — no shift work or weekend duties.

Modern IT equipment

provided, including a laptop, monitor, phone, printer, and all necessary software and accessories to set up your productive home office.

A high-impact role

with long-term growth potential as part of our U.S. expansion.

Our Culture

At arenaflex, we value diversity, inclusivity, and collaboration. We believe that our employees are our greatest asset, and we're committed to creating an environment that supports their growth and well-being. We're an equal opportunity employer, and we celebrate the unique perspectives and experiences that our employees bring to the table.

How to Apply

If you're a motivated and experienced logistics professional who's passionate about making a positive impact on the environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! Apply for this job