Experienced Manager, Operations Consulting – Customer Service at arenaflex
Join arenaflex, a leading global professional services firm, as we continue to shape the future of business and industry. Our Operations Consulting team is dedicated to helping organizations improve their customer interface, service delivery, and middle and back-office operations. As a Manager, Operations Consulting – Customer Service, you will play a critical role in driving growth and profitability for our clients by leveraging customer insights and market analytics to inform strategic decisions.
About arenaflex
arenaflex is a multinational professional services firm that provides a wide range of services, including audit and assurance, tax, consulting, and deals. Our team of experts works with clients across various industries to help them navigate complex business challenges and achieve their goals. With a strong presence in over 150 countries, arenaflex is a global leader in the professional services industry.
Job Summary
As a Manager, Operations Consulting – Customer Service, you will be responsible for helping organizations improve their customer interface, service delivery, and middle and back-office operations. You will work on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs to drive both growth and profitability. You will use customer insights and market analytics to help clients make smarter decisions, integrate products and services, and optimize their customer operations to enable sustainable growth.
Key Responsibilities
* Help organizations improve their customer interface, service delivery, and middle and back-office operations
- Work on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs to drive both growth and profitability
- Use customer insights and market analytics to help clients make smarter decisions, integrate products and services, and optimize their customer operations to enable sustainable growth
- Identify and address client needs
- Supervise and coach professional teams
- Develop and manage project plans, outlining tasks, milestones, and resource allocation to drive successful project execution and delivery
- Create comprehensive solution design documents detailing system architecture, data flows, and integration points for stakeholder review and implementation guidance
- Maintain JIRA RAID logs to track and manage project risks, assumptions, issues, and dependencies, ensuring timely mitigation and resolution
- Lead product management efforts, overseeing product lifecycle from conception to delivery to meet business goals and market demands
Essential Qualifications
* Bachelor's degree or foreign equivalent in Business Administration, Operations Management, Computer Science, Accounting, Financial Engineering, or a related field, plus 5 years of post-bachelor’s, progressive related work experience
- In the alternative, a Master's degree or foreign equivalent in Business Administration, Operations Management, Computer Science, Accounting, Financial Engineering, or a related field, plus 3 years of related work experience
- At least one year of experience with each of the following:
+ Leading product management efforts, overseeing product lifecycle from conception to delivery to meet business goals and market demands + Maintaining JIRA RAID logs to track and manage project risks, assumptions, issues, and dependencies, ensuring timely mitigation and resolution + Developing and managing project plans, outlining tasks, milestones, and resource allocation to drive successful project execution and delivery + Creating comprehensive solution design documents detailing system architecture, data flows, and integration points for stakeholder review and implementation guidance
Preferred Qualifications
* Experience working with customer insights and market analytics to inform strategic decisions
- Proven track record of driving growth and profitability for clients
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Skills and Competencies
* Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong leadership and coaching skills
- Experience working with customer insights and market analytics to inform strategic decisions
- Proven track record of driving growth and profitability for clients
Career Growth Opportunities and Learning Benefits
* arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement
- Our team of experts works with clients across various industries to help them navigate complex business challenges and achieve their goals
- arenaflex is committed to helping our employees develop their skills and expertise through ongoing training and development programs
Work Environment and Company Culture
* arenaflex is a global leader in the professional services industry, with a strong presence in over 150 countries
- Our team of experts works in a fast-paced environment, adapting to changing priorities and deadlines
- arenaflex is committed to creating a diverse and inclusive work environment, where all employees feel valued and supported
- Our company culture is built on a foundation of teamwork, collaboration, and innovation
Compensation, Perks, and Benefits
* Competitive salary range: $164,000 - $173,000/yr
- 80% telecommuting permitted
- Must be able to commute to the designated local office
- Domestic and/or international travel up to 80% required
- arenaflex offers a range of benefits, including health insurance, retirement savings, and paid time off
How to Apply
If you are a motivated and experienced professional looking to join a dynamic team of experts, please submit your resume to [email protected], specifying Job Code NY4633 in the subject line. We look forward to hearing from you! Apply for this job