Experienced Customer Success Implementation Manager – Americas Region
At arenaflex, we're revolutionizing the way modern organizations navigate global employment compliantly with ease. As a Customer Success Implementation Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. If you're energetic, curious, motivated, and ambitious, be part of our world and define the future of work!
About arenaflex
arenaflex is a cutting-edge HR platform that empowers businesses of all sizes to recruit, pay, and manage international teams. Our team works tirelessly on ambitious problems, asynchronously, around the world. With our core values at heart and a future-focused work culture, we're committed to building the best-in-class HR platform. You can find arenaflexers working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
What this job can offer you
As a Customer Success Implementation Manager, you'll be responsible for ensuring a seamless onboarding experience for our customers, building strong relationships, and fostering long-term partnerships. You'll act as the customer's go-to expert on product functionality and solutions, setting them up for success with arenaflex. This role focuses on customer onboarding and education, with a keen ability to understand client needs and suggest targeted solutions.
Key Responsibilities:
* Own and coordinate the entire client onboarding/implementation process, collaborating closely with multiple internal teams across different products to ensure a smooth and successful start.
- Identify upselling and cross-selling opportunities during the Onboarding phase and relay this information to the client's CSM for future growth and development.
- Ensure delivery model is focused on quality and customer success outcomes.
- Monitor customer complaints and provide assistance to solve any concerns or problems.
- Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
- Educate and train customers on key information and processes to set them up for success.
- Become a global HR expert, sharing your expertise on all of arenaflex's products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.
What you bring:
* Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase.
- Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
- Ability to manage implementation/onboarding projects and work closely with stakeholders from different teams.
- Excellent attention to detail.
- A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
- Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
- Fluent written and spoken English, with well-structured communication skills.
We would consider a plus:
* Knowledge of how global organizations and start-ups work.
- Readiness to work in a fast-paced environment.
- Understanding of remote working.
Practicals:
* You'll report to: Manager, CSI
- Team: Customer Experience – Customer Success Management
- Location: AMER (Latam preferably)
- Start date: As soon as possible
Remote Compensation Philosophy
arenaflex's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
Benefits
Our full benefits & perks are explained in our handbook at arenaflex.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all arenaflexers:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at arenaflex which means you can plan your schedule around your life (and not around meetings). Read more at arenaflex.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
How to apply
Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at arenaflex. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
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