Associate Customer Onboarding Manager, SMB | EMEA at arenaflex

Unlock Global Opportunity for Every Person, Team, and Business Join arenaflex, the all-in-one payroll and HR platform for global teams, as we revolutionize the future of work. Our vision is to empower every person, team, and business to unlock global opportunity, and we're looking for talented individuals to help us achieve this mission.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work and enabling a more diverse and inclusive global economy. With a team of 6,000 spanning over 100 countries, speaking 74 languages, and bringing a connected and dynamic culture that drives continuous learning and innovation, we're not just building software – we're creating a movement. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list.

Why Join arenaflex?

As a member of our team, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Job Summary

We're seeking an experienced Associate Customer Onboarding Manager to join our SMB | EMEA team. As the face and voice of arenaflex for our clients, you'll be responsible for onboarding clients and setting them up for durable relationships with arenaflex to enable long-term success. You'll serve as our client's trusted advisor, providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you'll be an internal advocate for clients with arenaflex, championing new products and capabilities to facilitate the expansion of each client's business with arenaflex.

Key Responsibilities

* Handle accounts with lower/medium complexity onboarding requirements in either our SMB/MM segments

• Identify and flag risks that will lead to delayed onboarding
• Be the source of knowledge for the customer for the products they are looking to onboard, building a relationship with the customer to set them up for success with arenaflex
• Collect product and operational feedback from customers and share it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Lead each onboarding as a project, coordinating with all stakeholders internal and external to ensure that all parties involved in the project are kept up to date

Qualifications

* Minimum of 1+ years of relevant work experience, including client-facing experience

• Previous experience in at least one of the following: fast-growth startup, consulting, investment banking, or private equity
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• Reliable, motivated self-starter with a passionate growth mentality, enjoying fast-paced environments and taking on high degrees of responsibility
• Strong analytical foundation with the ability to manipulate and synthesize data
• Curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

* Stock grant opportunities dependent on your role, employment status, and location

• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

About arenaflex's Culture

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're passionate about unlocking global opportunity for every person, team, and business, apply now to join our team at arenaflex. Apply for this job