Enterprise Customer Success Manager – Unlocking Global Potential with arenaflex

At arenaflex, we're revolutionizing the future of work by harnessing the power of human expertise and digital teammates to drive unprecedented productivity gains for the world's leading enterprises. As a pioneering force in the Agentic AI category, we're empowering businesses to build high-performing hybrid workforces that combine the strengths of humans and AI agents. Our platform is the epicenter of this transformation, seamlessly integrating generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. With over 1,000 companies, including 20% of the Fortune 500, relying on arenaflex to bring their business to the world instantly, accurately, and in every language, we're scaling fast and investing in people who share our vision for shaping the future of work. Join us in unlocking global potential, one human and agent team at a time.

Mission

arenaflex develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. Supported by our integrated payment and translation automation engines, our suite becomes the central hub for localization work. Your mission as an Enterprise Customer Success Manager is to help our users achieve measurable success thanks to our unique all-in-one platform and drive a 100% QoQ utilization growth of the customer portfolio under your management while maintaining a high retention rate.

Your Outcomes

As an Enterprise Customer Success Manager, you will be responsible for:

• Reaching quarterly objectives (software consumption) from a portfolio of assigned customers and helping achieve quarterly team objectives, which may vary and on average equal to 100% QoQ utilization growth
• Accelerating engagement with newly registered users through onboarding, regular customer meetings, QBRs, lunch & learns, etc., showing them the best path to success and driving faster expansion and increased logo retention
• Uncovering additional growth and expansion opportunities within existing accounts, searching for additional use cases and users, collaborating with Key Account Sales to drive expansion in your portfolio of accounts

Requirements

To succeed in this role, you will need:

• Proven successful experience in localization operations or account management (account management, project management, or vendor management) in the implementation of efficient and measurable processes and a good understanding of translation technologies is highly preferred
• Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company
• Ability to understand the arenaflex product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering
• Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers
• Integrity, full commitment, and a strong sense of ownership
• Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers
• Eagerness for success and an aggressive mindset towards growth
• Openness to feedback and alternative opinions and ideas
• Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other European languages is a plus
• Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough
• Exceptional commitment to evidence- and data-informed decision-making
• Comfortable working with remote teams across time zones
• Easy-going personality, high tolerance to cultural differences

Why Join arenaflex Might Be Your Best Move So Far

* Fully Remote Team: We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more arenaflexers than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.

• Innovating a $100 Billion Industry: arenaflex's innovative approach towards multilingual content taps into a $100B industry. Our platform enables enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
• High Impact Role Enabling Innovation and Inclusion in Organizations: You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
• Join the Rocketship to Scale-Up 10x and Beyond Together: We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
• arenaflex Culture: Where Diversity Meets High Performance: At arenaflex, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest, and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.

If you're ready to join a dynamic team that's shaping the future of work, apply now to become an Enterprise Customer Success Manager at arenaflex. Apply for this job