Experienced AfterHours Customer Success Manager – German Speaker (3.00 PM – 11.00 PM CET)

At arenaflex, we're a leading financial services and healthcare technology company that's revolutionizing the way businesses operate. With 27,000+ employees in 35 countries, we're proud to serve over 20,000 financial services and healthcare organizations worldwide. Our expertise, scale, and technology have made us a trusted partner for companies of all sizes, from the world's largest corporations to small and mid-market firms. We're now seeking an experienced AfterHours Customer Success Manager – German Speaker to join our global Customer Success team. As a key member of our organization, you'll play a vital role in creating long-term value for our customers and ensuring their success with our technology. If you're passionate about customer success, have a knack for problem-solving, and are fluent in German, we want to hear from you!

About the Team

Our global Customer Success team is renowned for being trusted advisors who guide and advocate for our extensive portfolio of customers. We work closely with customers to plan SaaS implementations, on-boardings, trainings, and ongoing support. Our team identifies opportunities and challenges from the way customers engage with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.

Overview

As an AfterHours Customer Success Manager, you'll work with customers on general maintenance and support for new and ongoing implementations. You may be the direct line of communication for managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. You'll work under the guidance of other CS professionals and apply professional concepts, company policies, and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM positions and offers a unique opportunity to grow your career in customer success.

Responsibilities

As an AfterHours Customer Success Manager, your key responsibilities will include:

• Coordinating and completing projects on the Customer Success team
• Customer onboarding and platform training
• Developing familiarity with various field concepts, practices, and procedures
• Working closely with assigned sales teams
• Defining project scope, determining appropriate project features and functionality, and liaising with key contacts throughout the active project engagement process
• Managing customer relationships and expectations, liaising with sales, and other internal teams
• Performing other duties as assigned

Qualifications

To succeed in this role, you'll need:

• A passion for customer success
• Solid presentation skills, communication skills, technical acumen, and problem-solving skills
• Experience providing customer service
• Business-level fluency in English and native-level German
• Ability to work evening hours with flexibility off-hours and ongoing mobile phone (email) monitoring (working hours 3.00 – 11.00 PM CET)

Education

A Bachelor's degree is preferred, but not required.

Travel and Location

Minimal travel is required, and the majority of the role is remote. However, occasional office presence in Frankfurt (Germany) for on-boarding purposes will be required.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. As an equal employment opportunity employer, we're dedicated to diversity and inclusion and strive to create a workplace where everyone feels valued and respected.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about customer success and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

Disclaimer

arenaflex will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services unless explicitly requested or approached by arenaflex Technologies, Inc. or any of its affiliated companies.

Apply Now

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