Experienced Customer Service Associate III – Insurance Policy Support and Resolution

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Associate III, you'll play a vital role in handling complex inquiries, resolving service concerns, and providing accurate information to our customers. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses. As a member of the arenaflex family of companies, we're part of a global organization that's dedicated to helping people achieve their goals and protect their assets. With a rich history dating back to 1939, we've built a reputation for excellence, innovation, and customer-centricity.

Job Description

As a Customer Service Associate III, you'll be responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers, and resolving service concerns while documenting customer requests and completing changes to policies. Your service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

Key Responsibilities

* Inputs and tracks customer information into the appropriate databases

• Remains current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources
• Handles requests regarding customer documentation, including explaining documents and follow-ups required on the customer's part
• Works with a working knowledge of insurance policies and related processes and procedures
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross-sales (if applicable)
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation
• Ensures facilitation of first-call resolution and customer satisfaction on all transactions handled
• Resolves routine, complex, and unique questions/issues

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience in a customer-facing role (Preferred)

Supervisory Responsibilities

* This job does not have supervisory duties.

Education & Experience (in lieu)

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation and Benefits

* Base compensation offered for this role is $18.32-$23.47 hourly and is based on experience and qualifications.

• Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.

Work Environment and Culture

* arenaflex is committed to creating a flexible and inclusive work environment that encourages connection and belonging.

• We're proud to have received several inclusivity and diversity awards, recognizing our commitment to empowering everyone to lead, drive change, and give back where they work and live.
• Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our clients achieve their goals.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow your skills and advance your career.

• We're committed to providing a supportive and collaborative work environment that encourages learning, innovation, and creativity.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact arenaflex main office by phone at [insert phone number]. Apply for this job